Box Office Supervisor

Box Office Supervisor

The Box Office Supervisor is a part-time position (approximately 17.5-30 hours per week) and is responsible for providing excellent customer service and fostering a professional atmosphere within the Box Office. The position will be required to manage the box office during show times on a rotational basis.

Job Responsibilities

• Serve as Box Office manager on duty during performances on an as needed, rotational basis.
• Accurately process ticketing transactions on the telephone, or via written communications using Tessitura software.
• Model excellent customer service to work-study employees and demonstrate poise in patron interactions.
• Assist with hiring, training and scheduling of box office staff.
• Disseminate event information to the box office staff on a regular basis regarding specific show and rental events.
• Provide support to the Ticket Sales Associates on Box Office policies and procedures.
• Supervise Box Office and serve as manager on duty in the absence of the Box Office Manager.
• Assist in ticketing for children's performances (Children's Festival and Student Discovery) in collaboration with Artistic and Education Manager, and in rental events in collaboration with the Business Development Manager and Front of House Manager.
• Assist with subscription renewal process, in collaboration with the Marketing Department.
• Adhering to the University and Penn Live Arts Box Office policies, assist with daily reconciliation of petty cash, credit card transactions and cash deposits.
• Assist Box Office's role in student performances, including meetings, creating performances within Tessitura, overseeing student performance deadlines, and collaborating with Front of House and Production for student performance details.
• Other duties and responsibilities as assigned.

Qualifications

• High School Grad/GE Degree and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Training beyond High School is required; BA/BS preferred.
• Knowledge of sales and performing arts administration.
• Box Office sales customer service experience preferred.
• Knowledge of Tessitura is strongly preferred.
• At least one year of supervisory or leadership experience preferred.
• Ability to work evenings and weekends as needed. Excellent communication and motivational skills. Meticulous attention to detail. Superior organizational skills. Friendly, enthusiastic, and courteous demeanor. Strong computer skills, including Excel, Word, Outlook, and Google Drive. Judicious conflict-resolution skills.

Application Requirement

• A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Penn Live Arts

Pay Range

$19.32 - $20.15 Hourly Rate

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

The University of Pennsylvania