Operations Manager

Operations Manager

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The Operations Manager is a proactive problem-solver who can navigate and optimize budget, procurement, human resources and administration in city government. This is a hands-on role responsible for making the SPEED team run effectively and deliver effective products to shorten the new construction permitting process. Responsibilities include:

• Coordinate with budget, procurement, legal, sourcing, and cyber teams to keep dependencies moving and the team's work aligned to the city's standards and timelines;
• Coordinate resource allocations across product teams;
• Manage and track incoming requests, in-flight products and upcoming work;
• Manage and optimize budgets working with expense and capital teams;
• Create, track and optimize procurements for tools and personnel;
• Onboard new hires, making sure people are ramped, supported, and contributing to their first few weeks;
• Report to internal and external stakeholders on team health, project status, and operational metrics;
• Perform special projects and initiatives as assigned.

HOURS/SHIFT Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION Brooklyn, NY

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

The preferred candidate should possess the following: - 5+ years of professional experience in operations, program management, chief of staff, or a similar role - Fast learner with ability to absorb and synthesize relevant details from multiple perspectives - Experience with budget management, contracting, or procurement, especially in public sector contexts - Experience negotiating and reading contracts, legal documents and budgets - Best-in-class attention to detail with strong written and verbal communication skills to provide clear, plain language updates for all audiences - Self-motivated, tenacious and a creative problem solver who finds navigating and simplifying complexity an interesting challenge - Experience working with cross-disciplinary teams of product, engineer and data experts to deliver digital products and services - Exemplifies diversity, equity and inclusion work in helping to operate a team.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.