Customer Service Supervisor

Become a full-time Range Customer Service Supervisor with White Birch Armory and take the next step in your leadership career while helping create outstanding experiences for customers and team members alike! What do we offer our Range Customer Service Supervisor? We're glad you asked! You will earn $18.00+ per hour and enjoy a comprehensive benefits package designed to support your success both inside and outside of work: Bonus structure Health insurance Dental PTO Professional Development Flexible schedule Growth opportunities Mentor/Apprentice program Vision A 401(k) with company match Generous Employee discount Free classes Company parties Employee use of company recreational items YOUR DAY-TO-DAY AS OUR RANGE CUSTOMER SERVICE SUPERVISOR You will oversee daily operations of the retail sales floor, ensuring exceptional customer service. Your role includes coaching and developing Range Customer Service Associates and providing leadership and sales guidance. You will manage scheduling, onboarding, performance evaluations, and disciplinary processes while addressing customer concerns and operational issues efficiently. As you support retail sales and range operations, you will maintain high standards for customer satisfaction, safety, compliance, and operational excellence. Here's what we need from you: A working knowledge of firearms, range safety, retail, and customer service operations is preferred Experience within firearms, sporting goods, outdoor retail, or related industries is preferred Strong leadership, communication, and customer service skills WHY CHOOSE US? At White Birch Armory, a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Dover, New Hampshire, we are committed to delivering a high standard of safety, education, and customer experience in the firearms industry. Our team supports a range of services including firearms training, retail sales, and range operations. This role offers the opportunity to build practical skills, contribute to a professional team environment, and work in a setting that values accountability, knowledge, and consistent execution. If you are looking for a structured, hands-on role with clear expectations and growth potential, White Birch Armory offers a strong foundation to develop your career. Must have the ability to pass a background check. #J-18808-Ljbffr