Network Manager

Network Manager

Location: Plano, TX Onsite) Fulltime

High-Level Responsibilities:

• Provide leadership and strategic direction for the enterprise LAN, WAN, Wireless, Firewall, DNS/DHCP/IPAM, Cloud, and Network Security environments.
• Oversee the operation, maintenance, and continuous improvement of enterprise network architecture, ensuring scalability, resiliency, performance, and security.
• Lead network operations teams responsible for incident, problem, change, event, and service request management, while ensuring operational excellence and service stability.
• Drive adherence to ITIL processes, including Incident, Problem, Change, Capacity, Availability, and Configuration Management, ensuring compliance with governance and audit requirements.
• Serve as the primary technical escalation point for major incidents, leading Service Restoration Bridges (SRBs), root cause analysis, corrective actions, and service restoration efforts.
• Lead initiatives in network automation, observability, monitoring, and analytics to improve operational efficiency, reduce manual effort, and enhance enterprise-wide visibility.
• Collaborate with Manufacturing, Engineering, Cybersecurity, Infrastructure, Cloud, and Application teams to support technology deployments, modernization programs, and business objectives.
• Manage relationships with strategic vendors, service providers, and OEM partners, ensuring service quality, technology alignment, budget adherence, and contractual compliance.
• Monitor and report on network performance, availability, capacity, SLA/KPI attainment, operational risks, and continuous improvement initiatives to leadership stakeholders.
• Lead, mentor, and develop high-performing technical teams through coaching, performance management, knowledge-sharing, succession planning, and professional development programs.
• Establish and govern operational excellence programs focused on reducing incidents, improving change success rates, enhancing customer experience, strengthening process compliance, and driving continual service improvement.
• Develop and execute technology roadmaps, lifecycle management strategies, hardware refresh programs, and network modernization initiatives aligned with business and manufacturing requirements.
• Ensure compliance with cybersecurity standards, network segmentation policies, vulnerability management programs, and industry best practices to protect enterprise and manufacturing environments.

High-Level Skills:

• Strong expertise in enterprise networking, wireless technologies, cybersecurity, and OT/IT integration, with hands-on experience in routing and switching (BGP, OSPF, EIGRP), LAN/WAN, SD-WAN, DNS/DHCP/IPAM, firewalls, load balancers, cloud networking, and network monitoring/observability platforms.
• Experience supporting manufacturing technologies and industrial environments, including plant-floor connectivity, wireless infrastructure, automation systems, and operational resilience.
• Proficiency in network automation, ITIL processes, major incident management, change governance, vendor management, capacity planning, and leading cross-functional technical teams, driving operational excellence, service reliability, continuous improvement, and strategic technology initiatives across the enterprise network landscape.

Generic Managerial Skills:

• Strategic Leadership & Business Management: Ability to align technology strategy with business objectives, drive operational excellence, manage budgets and resources, lead organizational transformation initiatives, and effectively engage with executive leadership and stakeholders.
• People Leadership & Governance: Proven ability to build and lead high-performing teams, develop talent, manage vendor and partner relationships, drive cross-functional collaboration, establish governance frameworks, and foster a culture of accountability, continuous improvement, and customer focus.