Senior Business Analyst

Customer Solutions: Customer Experience and InsightsFounded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop. We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.Principal Duties and Responsibilities:Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websitesDevelops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital VendorsProvides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partnersImproves self-service customer capabilities across all NiSource's customer-facing websitesWrites and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basisCoordinates and executes website testing as needed during and after deployments of enhancementsQuals-- Data cleansing/conversation & address validation skills needed along with any SAP S4Mandatory Skills and experience:Salesforce Product experienceSAP S4 Hanna Product ExperiencePayments Product ExperienceFICA /Accounting SkillsPayment Process SkillsSelection Criteria Required qualifications:Demonstrated ability to understand and discuss technical concepts and digital operationsStrong analytical, troubleshooting, and problem-solving skillsAbility to work with cross-functional teams in a fast-paced environmentExcellent written and verbal communication skillsProficiency with Microsoft Excel, Word, Visio, and PowerPointDigital customer platform experience (managing customer-facing platforms including websites, chatbots, alerts programs, or mobile applications)Preferred:A passion for improving customer experiences in digital technologyExperience managing customer-facing software solutionsProject Management experienceExperience with the utility or energy industry preferredDTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.