Contract Administrator II

Contract Administrator II Company: Monogram Aerospace Fasteners Primary Location: 3423 S Garfield Avenue, Commerce, CA 90040 USA Workplace Type: On-site Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & Responsibilities Manage and administer moderately complex customer contracts, including government and commercial agreements, in support of aerospace manufacturing programs. Serve as a key liaison between internal stakeholders and external customers, ensuring contract compliance, risk mitigation, and timely execution of contractual obligations. Review and proofread work completed by colleagues to ensure accuracy and reduce the potential for errors. Utilize the ERP system and Customer Support Portal (CRM) for daily functions. Assist with financial audits requiring sales documentation. Demonstrate strong expertise in DFAR/FAR/ITAR compliance and stay current with regulatory updates. Liaise with customers and internal teams (Production Control, Quality, Engineering, Sales) to coordinate deliveries, resolve issues, and negotiate new delivery dates. Review and price large bids, ensuring deadlines are met. Conduct thorough review of customer drawings and specifications upon contract award or renewal. Collaborate with Quality/Engineering departments upon receipt of Notices of Nonconformance to facilitate resolution. Maintain in-depth knowledge of product offerings, pricing, delivery schedules, and drop-ship procedures. Effectively organize, prioritize, and manage workload to meet deadlines and departmental objectives. Lead and participate in meetings with customers and internal teams to discuss issues, updates, and improvements. Accurately file and scan documentation, ensuring records are maintained in appropriate digital or physical locations. Possess deep expertise in differentiating between OEMs and authorized distributors to inform sourcing and procurement decisions. Collaborate with Inside Sales Supervisor or Manager on internal processes of RFQs, sales orders, order confirmations. Review and analyze customer contracts to verify alignment with contractual obligations. Maintain and update customer accounts for accuracy and currency. Collaborate with Engineering and Production planning on new product development. Address escalated concerns, inquiries, and complaints with urgency and professionalism. Present sales strategies and goals to the teams to ensure departmental alignment. Develop understanding of sales reports, forecasting, and sales performance metrics. Ensure ERP sales procedures (AS9100) and work instructions for customer support portal are followed. Perform other duties as assigned. Qualifications 5+ years of customer service and additional experience in administration of commercial contracts. Preferred bachelor’s degree in business administration. Knowledge of ITAR, EAR, DFAR/FAR compliance. Strong communication, problem solving, and business acumen skills. ITAR: This role involves access to technical data subject to U.S. export control laws and regulations. Employment is contingent upon verifying U.S. Person status or obtaining government authorization. Compensation $60,000 - $85,000 annually. Compensation may vary based on qualifications and location. Benefits Medical, Dental, Vision, Flexible Spending Accounts, Life Insurance, Short-Term & Long-Term Disability, Employee Assistance Plan, Paid Time Off (vacation & sick), Retirement Program, and other voluntary benefits. Position Type/Expected Hours of Work Full-time, 7:00 am–4:00 pm Monday to Friday. Occasional overtime may be required. Travel Primarily local during the business day; occasional out-of-area and overnight travel may be expected. Physical Demands May involve sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Must lift up to 10 lb regularly and 25 lb occasionally. Requires good vision including close, distance, color, peripheral, depth, and focusing ability. #J-18808-Ljbffr