Director, Site Reliability Engineering

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

The Director of Site Reliability Engineering will be responsible for enhancing and maintaining our private and public cloud infrastructure, and driving the technical direction, innovation, and scalability of our Cloud Platform. The Director, Site Reliability Engineering, will lead a team which is responsible for operating, architecting and building key infrastructure that runs the high availability services that our customers and their businesses depend upon.

Responsibilities

• Strategic Leadership & Vision: Drive the vision, strategy, and organizational development of the cloud engineering function, championing SRE principles and best practices across the enterprise.
• Engineering Excellence & Standards: Define, implement, and enforce robust engineering best practices, architectural guidelines, and operational standards to ensure the delivery of secure, scalable, and highly available solutions.
• Technical Authority & Guidance: Provide expert technical leadership and strategic direction for automation, monitoring, performance optimization, and incident management, guiding teams toward resilient and efficient solutions.
• High-Performance Team Development: Cultivate and lead highly engaged, high-performance SRE and cloud engineering teams, fostering a collaborative, inclusive, and innovative work environment.
• Cross-Functional Collaboration & Knowledge Sharing: Champion a culture of open collaboration, leveraging cross-functional teams, communities of practice, and guilds to share knowledge, define standards, and drive continuous improvement across engineering domains.
• Complex Project Delivery: Spearhead the end-to-end delivery of complex, high-visibility infrastructure projects, overseeing design, budgeting, testing, implementation, and continuous performance monitoring.
• Resilience & Recovery: Architect, implement, and continuously improve incident response, disaster recovery, and business continuity plans for both cloud and on-premise infrastructure, ensuring rapid recovery and minimal disruption.
• Cloud Infrastructure Strategy: Develop and execute a comprehensive cloud strategy focused on maximizing uptime, enhancing security, improving operational efficiency, and significantly reducing downtime.
• Operational Excellence & Metrics: Champion a data-driven culture by establishing and monitoring key metrics and analytics to ensure the uptime, security, and efficiency of our cloud infrastructure, driving continuous improvement initiatives.

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Qualifications

• Bachelor's degree in computer science or relevant experience. A master's degree is a plus.
• Minimum of 10 years of progressive experience in Engineering or Architecture roles, with a strong focus on large-scale distributed systems.
• Minimum of 5 years of experience leading teams and initiatives within cloud infrastructure environments (GCP and AWS experience is highly preferred).
• Minimum of 5 years of experience with on-premise Data Center infrastructure management and modernization.
• Deep expertise and practical experience with SRE practices, DevOps principles, and Agile methodologies.
• Demonstrated experience in designing, implementing, and maintaining secure and reliable technology delivery systems, including comprehensive disaster recovery planning, SAN, and highly available server/network architectures.
• Proven ability to leverage data, analytics, and key operating metrics to inform strategic decision-making and articulate complex technical concepts to diverse audiences.
• Exceptional strategic thinking capabilities with a track record of envisioning, articulating, and planning complex deliverables that align with organizational goals and financial objectives.
• Strong leadership, mentorship, and talent development skills, with a passion for building and motivating high-performing engineering teams.
• Adept at developing, communicating, and embedding best practice procedures across large teams and various functional areas.
• Outstanding written and verbal communication skills, with the ability to influence and collaborate effectively across all levels of the organization.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

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Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is$155,509.00-$222,156.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.