Family Resource Specialist-Bilingual

Family Resource Specialist – Alameda CountyEast Bay Agency for Children’s (EBAC) mission is to improve the well-being of children, youth, and families by reducing the impact of trauma and social inequities. EBAC strives to reduce barriers that contribute to disparities in wellness for socio-economically disadvantaged and racially marginalized families and to create communities where all children and families have support systems to reach their full potential.EBAC was established in 1952 when a group of parents of children with autism wanted to give their children the same educational and recreational opportunities that contribute to the physical well-being and social growth of all children. From this was born the first day-treatment program west of the Mississippi and was the foundation of growth in meeting the needs of children and families living in the San Francisco Bay Area, and especially in Alameda County.Today, EBAC’s programs serve over 10,000 children, youth and families throughout Alameda County each year with the goal of giving each child and family the specific resources, skills, and support they need to help them reach their full potential. The organization has strategically grown its program offerings to include a wide variety of supports and services to the community.POSITION OVERVIEWThe Family Resource Specialist – Alameda County performs case management, linkage to family support services and public benefits enrollment, and outreach services to nurture and strengthen at-risk families in Alameda County. Special focus areas of this position include outreach to families with school-age children to gain access to health care, to help promote school readiness to families with young children, to identify families whose children are at-risk, and to provide appropriate clients with case management.Position Reports To: Program CoordinatorQUALIFICATIONS AND COMPETENCY FACTORSBilingual/bicultural (in any language; fluent in verbal, written, reading, and comprehensive understanding and interpreting)Strong commitment to managing interpersonal relationships effectively, paired with clear verbal and written communication skills across diverse audiences.Sensitive to the needs of the community with a genuine desire to work with people in a compassionate and empathetic manner.Ability to work with various public agencies, a culturally diverse staff, and culturally diverse parents.Ability to work independently and to exercise professional discretion and judgment.High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.Language skills that include the ability to read and interpret documents such as safety rules and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and express ideas clearly with individuals and before groups.Basic computer competency.RESPONSIBILITIESThis specific opening focuses intensely on helping families successfully enroll in and retain vital public benefit programs, including Medi-Cal, CalFresh, and CalWORKs.Provides family case management that involves assessment, follow-up on assessments, family service plan development, referrals, consultations, access to services, and all other activities related to case management.Reaches out to the most isolated families in the community to assist them in utilizing available public institutions and services by providing bilingual and bicultural interpretation and translation.Actively coordinate and participate in community outreach events. This includes leading presentations, interactive workshops, and trainings for caregivers, school district personnel, and local community providers.Outreaches to immigrant and non-English speaking families to help understand cultural orientation and to develop cultural competence.Inputs and maintains all required data for billing and client tracking purposes in a timely manner.Performs other duties as assigned.WORKING CONDITIONS AND JOB SETTINGWork requires travel between locations to meet participants and attend meetings and training. This role is not confined to a traditional desk setting. It requires extensive travel throughout Alameda County to meet families where they are, including various Family Resource Center (FRC) sites, school campuses, community spaces, and sometimes the participants' homes.To fulfill these field-based responsibilities, the individual in this role must have access to a reliable vehicle, a valid driver's license, and proof of automobile insurance.Periodic lifting up to 25 pounds is required.BENEFITS INFORMATIONEBAC offers a uniquely generous PAID time off package including up to 15 paid Holidays a year, generous vacation accruals for eligible employees; and an outstandingly comprehensive benefits package that includes:Medical, Dental and Vision insurance. Full time employee only coverage is free of charge for certain Medical and Dental coverages.Multiple options of Mental Health Care supports and services.Chiropractic and Acupuncture benefits included in Medical plans.Employer paid Basic Term Life/AD&D insurance; employee paid voluntary life insurance and AD&D (for employee, spouse and children if choose to elect).Accident, Critical illness and Hospital Indemnity coverage (for employee, spouse and children if choose to elect).Tax deferred FSA (flexible spending account) for Health Care and/or Child Care; commuter benefits for Transit and/or Parking expenses.403b retirement program with an up to 4% Employer dollar to dollar Match after 1 year of employment.Prepaid Legal Consultation and Identity Theft Protection insurance.Pet Insurance to care for the four-legged family member(s).ScholarShare 529 Savings Plan for higher education expenses for the beneficiary includes employee, child or another family member, etc.