Care Manager - Resource Center (Bilingual)

Job Description

Job Description

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for a qualified candidate for our Care Manager - Resource Center role. This position reports to the Director of Population Health & Quality Improvement and is a regular, full-time, non-exempt role with an hourly range of $29.94 to $32.09 with full benefits.

Primary Objective: 

In conjunction with a multidisciplinary treatment team, the Bilingual Care Manager will provide on-going case management and crisis counseling to Resource Center participants.  The Bilingual Case Manager will provide housing, immigration and benefits support as well as assist clients to connect with MNRC’s treatment team and San Francisco medical and behavioral health system programs as needed.

In addition to care management duties, this position will provide assessment, diagnosis, treatment interventions and linkage and referral to more specialized services for patients in need of mental health and/or substance abuse services.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

• Perform individual comprehensive assessment of Resource Center clients’ psychosocial history, mental health status, medical needs, housing, food and other needs for basic support.  Determine eligibility and necessity for case management, medical, and psychotherapy and psychiatric treatment, if appropriate.
• With clients’ assistance, develop care plan delineating steps necessary to accomplish activities, goals and objectives.  Implement the plan through the provision of interventions, coordination with integrated services team and/or through facilitated referrals.
• Utilizing a participant-centered, harm reduction model of services, provides insight oriented, behavior modifying and/or supportive psychotherapy to individuals, families and groups of patients.
• Provides crisis intervention and assesses clients for suicide, danger to others due to mental illness or grave disability.
• Utilizes motivational interviewing, cognitive behavioral and health psychology treatment methods. Utilizes depression screening tool (PHQ-9) and other evidence-based screening tools as appropriate. Follows the SAMHSA SBIRT (Screening, brief intervention, referral and treatment) model for patients with substance use problems.
• Refer clients to appropriate shelter case management beds (Senior, Jazzie’s Place).  Assist clients to find, apply, access and stabilize in housing.
• Assist clients in compiling documentation and filling out forms for immigration and public benefits’ eligibility, including County Adult Assistance Programs, Social Security disability programs, and Medi-Cal, among others.
• Attend appointments with clients if needed such as DMV, or SS. Create a hospitable environment and provide services to clients with the utmost dignity and respect.
• Utilize a participant-centered, harm reduction model of services.
• Maintain documentation for case management activities as required by funding sources.
• Regularly review files and monitor activities of clients with follow-up contact in-person or via phone.
• Attend relevant meetings, including staff meetings and staff training.
• Other duties as assigned or required.
• Ability to work a flexible schedule, including evenings.

CORE COMPETENCIES
Customer Service

• Strives to understand the needs of patients and clients.
• Treats all patients and clients with dignity, respect, and appreciation of cultural differences.

Safety

• Takes immediate action to correct any unsafe situation.
• Follows correct procedures to ensure one's own safety and that of other team members.

Teamwork

• Promotes team effort in all activities and uses a team approach to problem-solving.
• Understands and embraces the mission and strategic initiatives of the organization.

Clinical Skills

• Knowledge of motivational interviewing, cognitive behavioral therapy, and health psychology.
• Ability to use de-escalation techniques, conflict resolution, and emergency response.

Population-Specific Competencies

• Ability to provide support, advocacy, and build relationships following harm reduction principles with a diverse unhoused population, including Spanish-speaking immigrants, day laborers, women, LGBTQ+ individuals, African Americans, active drug users, and people with mental illness and other disabilities.

To perform this job successfully, an individual must be able to perform each of the essential job requirements satisfactorily. The qualification requirements listed below are representative of the knowledge, skill, and or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

MINIMUM QUALIFICATIONS

• Associate’s degree in social work, Psychology, Counseling or a related field, or three years of paid work experience with unhoused adults with multiple diagnosis.
• Bilingual in Spanish and English.
• Excellent interpersonal communication and writing skills.
• Ability to work professionally and ethically in a multi-cultural team setting, including ability to maintain a high level of confidentiality.

PREFERRED QUALIFICATIONS

• Experience working with unhoused adults and dually and triple-diagnosed individuals.
• Substance Use Disorder counselor certificate
• Bachelor's degree

​​​​​​To learn more about our organization, please visit our website at  We offer a full range of benefits which includes the following:

• Medical insurance with zero out-of-pocket expense under the base plan
• Dental and vision insurance at no cost to the employee
• Life insurance with a free basic policy and optional voluntary plan
• 401(k) retirement savings plan with company contribution
• Two weeks of vacation annually
• 40 hours of paid educational leave
• 12 paid holidays, birthday holiday, two floating holidays, and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

As a condition of employment, all candidates are required to meet specific immunization standards. Documentation of current immunizations, including Varicella, TDAP, COVID-19, MMR, and Hepatitis B, as well as TB test results valid within the last two (2) years must be submitted before the start date. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.  

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

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