Automotive Office Clerk

Qualifications Education

High school diploma or the equivalent.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Ability to type 40 words per minute.

Physical Requirements Surroundings

spend time indoors in air-conditioned areas.

Sitting

for prolonged periods

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

infrequently

Lifting

10 lbs to 25 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

for prolonged periods

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Job-Specific Expectations

Provide expert assistance to office staff to ensure a smooth running and productive office environment.

Establish and maintain a precise, easy to access filing system for all necessary documentation.

Make available reliable, up to date and high quality word processing to GM and other office staff.

Use a computer terminal to imput warranty registrations, customer information, parts orders, and warranty claims.

Record insurance information, vehicle sale, and repair orders.

Sustain assigned programs such as Service Contracts and Quality Assurance.

Order required office supplies purchases.

Open and disburse all mail to the appropriate personnel.

Conduct courteous and efficient telephone communications. Maintain accurate documentation of messages or forward calls.

Promptly acknowledge external and internal customers in a friendly, courteous and considerate manner

Fullfill other duties as assigned.