Director of Development Operations

Description

Department

Development
Reports to

Chief Development Officer
Classification

Full-time, salaried (exempt) with benefits eligibility
Salary range

$105,000 - $115,000 depending on experience
This is an onsite, Boston-based position. Local candidates strongly preferred. No agencies, please.
Position Summary

This Director of Development Operations provides leadership, strategy and oversight for key aspects of the Isabella Stewart Gardner Museum's development department – including designing and maintaining a prospect management system to support the ambitious fundraising goals and activities of the department, developing and maintaining a robust pipeline of individual and institutional prospects (including prospects for the Board of Trustees and the Board of Advisors), and tracking progress and strategy for all of the Museum's fundraising activities. In addition, the Director manages all development systems (CRM, etc.) and all research and briefing functions, assists with adherence to gift policies and handles operational stewardship activities (credit lines, donor lists and plaques, etc.). This position supervises the Prospect Research Manager and the Development Database Analyst who, together with the Director, form the Development Operations team. The Director of Development Operations plays a key role across the Museum in cross-departmental projects, special initiatives and institution-wide efforts.
This position is a key member of a 16 person development team supporting a $25 M operating budget and an annual development operating and earned revenue goal of $9M plus. The Director will devise and implement stewardship plans for donors, be responsible for reporting and in-depth analysis of each revenue line and initiative within the department.
The Director will help to oversee the departmental budget and operations and provide oversight of systems that support and leverage the development front-line staff. The Director will work closely with Finance, IT, Marketing, Executive Leadership, and many other departments.
Essential Functions And Primary Responsibilities

Prospect Management

Ensure robust prospect pools by working with the Chief Development Officer, the Associate Director of Development, and the Assistant Manager of the Friends of Fenway Court patron program, to design and deliver a prospect management system and strategies for individual giving. The Director oversees projects, data-mining tools and development department staff planning that proactively identifies new prospects and ensures that prospects are moving through the ladder of engagement.
Manage stewardship plans through the prospect management system
Actively enable the achievement of institutional goals by working with the institutional team to identify high-potential corporate and foundation prospects
Help drive successful management of top prospects, working closely with the Chief Development Officer and Executive Office and collaborates with the Manager of Board Relations to build a strong pipeline of governance prospects.
Systems

Oversee and manage the Database Analyst, Development functions of the Tessitura CRM and Wordfly, gifts processing, list requests for all development events and outreaches and report requests, and the production of reports. The Director of Development Operations will oversee strategies and guidance for keeping the database current, accurate, and used to its fullest capabilities for research and reporting; ensure the integrity of our gift processing system and oversee the department's electronic and hard files. Working with the Chief Development Officer and the Database Analyst, the Director of Development Operations will help design and provide analytical reports to ensure the timely tracking and oversight of departmental goals and objectives, as well as reconcile records with the Museum's finance department. The Director of Development Operations will also work closely with the Museum's IT department.
Manage pledge tracking and payment reminders in connection to the recently concluded campaign, annual gifts, and gala pledges.
Research

Manage all development research functions to support individual and institutional fundraising. As part of this work, this position will supervise the Prospect Research Manager responsible for preparing donor profiles, solicitation briefings, talking points and event briefings. The Director of Operations, in conjunction with the Prospect Research Manager, will also embark on research projects to identify new and more diverse audiences that we wish to attract to the Gardner community and find ways to reach them.
Other Responsibilities

Manage, with the Chief Development Officer, the departmental budget. The Director of Operations will participate in museum-wide technology task forces and projects.
Work closely with the the Associate Director of Development and the Manager of the Friends of Fenway Court patron program on fundraising strategies for the Patron Program
Partner with Membership and Marketing Departments to ensure creative and proactive strategies of building and retaining membership
Execute staff recognition events for the Development Department
Support the Events Team with Gala logistics
Project Management

The Director will serve as Project Manager for various Museum-wide initiatives as assigned.
Requirements

Required

Bachelor's degree
Experience with prospect management and a deep affinity for systems is a must
Logical and strategic thinking and excellent verbal and written communication skills
Experience managing staff; An open and collaborative management style, conducive to effective team building, fostering team spirit, and motivating staff
Experience managing a budget
Ability to interface productively with staff across the department and museum
Experience collaborating with the Finance department, the Board Relations area and/or Executive Leadership
Good judgment and ability to be discreet and handle confidential information
At least five years of experience working in development
Must be available to work events as necessary on nights and occasionally on weekends
Ability to multi-task is a must
Preferred

At least three years of experience in Tessitura development software/systems
Intermediate experience with Microsoft Excel

J-18808-Ljbffr