Rooms Division Supervisor

Room Division Supervisor

Salary: $18.00 per hour

I. Position Purpose

The Rooms Division Supervisor is responsible for overseeing the day-to-day operations of the hotel's rooms division, which includes housekeeping, front office, public areas, and laundry services. This role ensures the highest standards of cleanliness, guest satisfaction, and efficient operation of all rooms-related departments. The Rooms Division Supervisor will work closely with The Director of Lodge Operations to ensure smooth coordination and optimal guest experience.

II. Duties and Responsibilities
• Supervise housekeeping operations, including room cleaning and laundry services.
• Inspect guest rooms and public areas to ensure cleanliness and safety standards.
• Manage scheduling and task assignments for housekeeping and front office staff.
• Coordinate with the Front Office for seamless guest check-in/check-out.
• Monitor room assignments and guest requests, optimizing occupancy.
• Oversee the maintenance and cleanliness of public areas, including conference rooms and the bar.
• Assist in managing room assignments, guest requests, and special accommodations.
• Monitor room inventory and work with the Front Office to maximize occupancy and revenue
• Train and mentor housekeeping and front office staff.
• Conduct performance evaluations and provide feedback.
• Manage inventory of housekeeping supplies and guest amenities.
• Address guest complaints and implement corrective actions.
• Ensure compliance with health, safety, and sanitation regulations.
• Conduct safety training and enforce hotel policies and procedures.

III. Qualifications - Education, Experience, and Skills
• Must be a minimum of 18 years of age
• Proven experience in personnel supervision or a similar role within the hospitality industry.
• Strong leadership and team management skills.
• Knowledge of cleaning products, techniques, and industry standards.
• Proficiency in hotel/office management software and Microsoft Office Suite.
• Ability to work under stressful conditions and deadlines.
• Ability to maintain confidentiality of guest information and hotel data.
• Ability to work cohesively with staff and other departments as part of a team
• Hotel or customer service experience preferred
• Outstanding written and verbal skills
• Organizational, record-keeping, and interpersonal skills.
• Knowledge of hotel processes and procedures.
• Understanding of rules and regulations regarding health and safety in the hospitality industry.
• Confidentiality.
• Caring attitude toward guests and clients
• Learning and self-motivation skills.
• Knowledge of organizational structure.
• Openness to suggestions for improvement.
• On-time and present for work.
• Flexibility in dealing with others.
• Positive attitude.

Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).