Service Desk Analyst

Job Description

Job Description

TEKsystems currently has a Service Desk Analyst opportunity available with one of our clients. This position will split between 2 sites which are Brooklyn Park, MN and Coon Rapids, MN. This position will sit 100% on-site between these 2 locations. This person will provide Tier I & II support for PC (hardware and operating system) users. This position provides regular and as-needed technical services to internal customers and is the primary means of interaction between users and the IT department. Looking for someone that possess the top skills below and wants to be with an organization long term.

Top Skills: 

• 3+ years of Desktop Support Experience 

• PC/OS/Software/Network troubleshooting and Printer support experience

• Experience setting up new users, editing permissions, deleting users within Active Directory

• Software installation experience (O365)

Description

Essential Job Functions

• Triage user issues and requests.

• Respond to help desk tickets, telephone calls, email, and walk-up requests for support

• Manage the tickets in the Help Desk ticketing system

• Identify, research, and resolve IT problems

• Troubleshot and maintain computer systems connected to production equipment

• Configure and deploy user hardware

• Support and comply with the company Quality System, ISO, and medical device requirements

• Read, understand, and follow work instructions and standard work

• Participate in required company meetings

• Maintain an organized work area (5S)

• Participate in the Operational Excellence Program

• Complete all other work duties as assigned

• Ability to work in a manufacturing environment

Additional Skills & Qualifications

Minimum Requirements, Education & Experience

• Associate degree in an IT--related field or relevant work experience.

• Experience in support a technical environment in a help desk capacity

• Microsoft Office awareness (Outlook, Word, Excel, PowerPoint)

• Clear and effective verbal and written communication skills

• Attention to detail

• Organizational skills

• Ability to work in a fast-paced team environment

• Ability to prioritize and multitask

• Ability to lift 50 lbs.

Desirable Criteria & Qualifications

• Bachelor’s degree in Computer Science or related IS field

• Experience with ERP, CRM, and other Business Systems

• Continuing Education; including participation in local chapters, associations, and/or organizations

This is a Contract to Hire position based out of Brooklyn Park, MN.

The pay range for this position is $23.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Brooklyn Park,MN.

This position is anticipated to close on Sep 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.