Office Administrator

At Boundless ABA, we provide comprehensive and individualized ABA therapy for children with autism spectrum disorder. Our team is dedicated to helping children reach their full potential using evidence-based techniques and a personalized approach. We create a safe and nurturing environment where children can thrive. Our mission is to guide each child's journey towards growth and success, unlocking boundless possibilities for their future. What You'll Do The Office Administrator is a full-time, on-site role based in Roanoke, VA. This position is a pivotal leadership role within an Applied Behavior Analysis (ABA) therapy clinic, that manages daily office operations. This position bridges the gap between clinical operations and administrative efficiency, ensuring that BCBAs, RBTs, and support staff can deliver high-quality, evidence-based care to individuals with autism spectrum disorder and other developmental needs. This position oversees many varied tasks, including scheduling appointments, maintaining calendars for clinicians, assisting with client intake, and organizing client records and documentation. The Office Administrator also oversees office supplies and equipment, coordinates incoming calls and emails, and greets clients and visitors to ensure a welcoming, professional environment. The role includes supporting billing and insurance processes, preparing and updating forms, document review, and maintaining accurate data in practice management systems. The Office Administrator collaborates closely with clinical and administrative staff to support efficient workflows and high-quality service for clients and families. What You'll Need Bachelor's Degree in Healthcare Administration, Business, Psychology, or a related field (required) Minimum of 2-3 years in a medical or clinical administrative role (required) Prior experience in an ABA, behavioral health, or pediatric therapy setting is highly desirable Strong office skills to manage schedules, records, and daily operations efficiently Proficiency with office equipment, including printers, scanners, phones, and basic troubleshooting of common issues Effective communication and customer service skills to interact professionally with clients, families, and staff Ability to maintain accurate documentation, handle sensitive information confidentially, and follow established procedures Comfort with basic computer applications (e.g., email, spreadsheets, word processing) and practice management or scheduling software Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a busy clinical environment Ability to work effectively as part of a team Compassionate and patient demeanor Ability to lift or carry 50 + pounds Why Work @ Boundless? Consistent Scheduling Paid Time Off (PTO) Highly competitive pay ($26-33/hr D.O.E.) Friday FEAST - Catered lunch on site every Friday Professional Development Career Advancement Opportunities (we promote from within!) Team-Based Collaborative Environment 401k Plan Health Insurance + Vision + Dental + Short/Long Term Disability More About You If you are someone who loves working with children and are looking for a career that grows with you, joining Boundless will be a great fit where you can grow in your journey. We believe in people first - our clients and our employees - and ensuring that everyone is happy to be at Boundless every day is our top priority. If you are looking to help change lives every day in the community you live in, you will love working here! #J-18808-Ljbffr Boundless ABA LLC