Solutions Architect - CMDB/CSDM

Job Description

Role Overview

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Seeking a hands-on Solutions Architect to strengthen visibility into network dependencies supporting external-facing and business-critical internal applications. This business-critical role will help teams understand service topology, identify failure impact and improve incident diagnosis through accurate CMDB and CSDM-aligned service models.

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Key Responsibilities

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• Design CMDB and service topology models connecting applications, APIs, infrastructure and network components.
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• Map end-to-end application traffic and data flows, including upstream and downstream dependencies.
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• Investigate discovery and mapping gaps affecting visibility into network failures and business impact.
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• Configure and improve ServiceNow Discovery, Service Mapping, reconciliation and CMDB data quality.
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• Use APIs, Python and integration techniques to validate dependencies and address discovery gaps.
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• Guide application, network and operations teams on service ownership, criticality and topology standards.
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Required Experience

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• Strong ServiceNow ITOM architecture experience across CMDB, CSDM, Discovery and Service Mapping.
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• Solid understanding of routing, switching, firewalls, load balancers, DNS and network troubleshooting.
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• Ability to trace application connectivity across APIs, middleware, databases and hybrid infrastructure.
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• Hands-on Python scripting, REST API integration and discovery pattern development.
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• Experience supporting critical services in banking or similarly complex enterprise environments.
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• Strong stakeholder communication and ability to provide practical architectural guidance during service failures.
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Work Model:

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• Hybrid work schedule: 3-days-per-week onsite work arrangement is non-negotiable.
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• Locations: Alpharetta, GA; New York, NY; or Montreal, QC
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Disclaimer: Candidates located in Montreal will be compensated based on the applicable Canadian pay range.