Bilingual Customer Service Representative (English/Spanish)
Insync Consulting Services
Job Description
Job Description
We are seeking a bilingual Case Services & Outreach Representative (English/Spanish) to support the California Health Care Options (CA HCO) program. This position provides community outreach, enrollment assistance, and education to beneficiaries regarding managed care health plans and available healthcare options.
The ideal candidate is comfortable speaking with diverse populations, delivering presentations, assisting with enrollment processes, and traveling throughout San Francisco County to support community members. Candidates who currently reside in San Francisco County are strongly preferred to support reliable attendance, local community engagement, and long-term assignment stability.
Key Responsibilities
- Conduct in-person community outreach and provide individual and group presentations on healthcare enrollment options.
- Educate beneficiaries about managed care plans and assist them in understanding and accessing their healthcare options.
- Help beneficiaries complete enrollment and disenrollment processes.
- Respond to questions regarding enrollment status, medical exemptions, and waivers.
- Perform accurate data entry and maintain detailed records in the Customer Relationship Management (CRM) system.
- Collaborate with county staff, community organizations, and other enrollment representatives to support program operations.
- Participate in community events, health fairs, and outreach activities as needed.
- Support training and guidance for new staff and provide program education to county personnel.
- Follow established procedures, meet production and quality standards, and promptly report operational issues.
- Travel to assigned offices and community locations throughout San Francisco County and surrounding counties as needed.
Qualifications
- High school diploma, GED, or equivalent.
- Fluency in both English and Spanish , including reading and writing.
- Strong verbal, written, interpersonal, and organizational skills.
- Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint.
- Ability to learn new software and type at least 20 words per minute.
- Valid California driver’s license, proof of auto insurance, and reliable transportation for required travel.
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to work independently and collaboratively as part of a team.
- Strong attention to detail and commitment to accurate documentation.
Apply Today!
If you are bilingual in English and Spanish, enjoy helping others navigate healthcare options, and have strong communication and community outreach skills, we encourage you to apply. Local San Francisco County residents are strongly preferred.
\nCompany DescriptionInSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.
Company Description
InSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.
Vacancy posted 1 day ago
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