Customer Account Manager (Onsite)

Date Posted: 2026-09-11

Country:

United States of America

Location:

US-NC-WILSON-4200 ~ 4200 Airport Dr ~ BLDG 4200

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here:

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

This role serves as a Customer Account Manager supporting our MRO Service Center in Wilson, NC. The position is responsible for responding to customer inquiries regarding product availability, maintenance needs, and order status while accurately documenting all interactions, issues, and resolutions. The ideal candidate demonstrates strong critical thinking, can multitask effectively, and thrives in a fast-paced, highly dynamic environment.

What You Will Do

• Maintain prompt, professional, and proactive communication with assigned customers, including regular status updates and weekly touchpoints as necessary.

• Serve as the liaison between customers and Collins Aerospace, communicating requirements clearly and escalating urgent needs such as AOG and MEL requests when appropriate.

• Display accurate and professional verbal and written communication at all times.

• Support customers through the entire repair process, including coordination of shipping activities.

• Execute and manage SAP transactions related to customer order processing; primary focus on Sales Order creation (VA02) and understanding the impact of changes on connected documents/tables.

• Review purchase orders, service agreements, and product support agreements for accuracy and compliance.

• Manage Ready-to-Quote monitoring, quote generation and approval workflows.

• Support disputed invoice resolution and maintain ESD credibility across open customer orders.

• Handle Exchanges and Advanced Exchanges when required.

• Manage Aging WIP in alignment with MRO reminder and return-as-is practices.

• Maintain accurate documentation of customer interactions, inquiries, complaints, and actions taken.

• Ensure compliance with file storage, document traceability, scanning requirements, and retention policies.

• Support disposition of warranty claims and process customer credits or debits.

• Assist in penalty claim reviews and On-Time Delivery RCCA efforts.

• Maintain understanding of International Trade Compliance, Kidde Quality Management System, customer property systems, FAR/DFAR requirements, and airworthiness regulatory obligations.

• Support Service Bulletin and Airworthiness Directive campaigns that impact assigned accounts.

• Produce clear, concise, and effective verbal and written communications.

What You Will Learn

• Contribute to daily, monthly, and annual site goals related to On‑Time Delivery, Policy Deployment, and Sales.

• Help maintain daily metrics for QH, RTQT, ESD Overdue and Upcoming ESD.

• Positively influence team culture by fostering learning, collaboration, and proactive problem-solving.

• Support proactive improvement initiatives such as process mapping, CORE events, and Turnback participation.

• Engage in digital innovation efforts, including EDI/Aeroxchange, MROLife, Microsoft 365 best practices, and future-state software implementations.

Qualifications You Must Have

• Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

• Experience in customer service, account management, or related operational support roles.

• Experience with office software applications.

• Experience with documentation practices requiring high attention to detail.

Qualifications We Prefer

• Experience supporting repair center operations (MRO), exchange programs, or repair value‑stream activities.

• Familiarity with aviation regulatory frameworks (Airworthiness Directives, Service Bulletins).

• Understanding of quality systems (QMS), trade compliance, FAR/DFAR, or customer property requirements.

• Experience with digital tools such as EDI/Aeroxchange, MROLife, or similar customer transaction platforms.

• Proficiency in SAP order management transactions, especially VA02, with a functional understanding of sales order mechanics.

Role Type

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.

• Birth, adoption, parental leave benefits.

• Ovia Health, fertility, and family planning.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, including up to 10 free counseling sessions.

• Healthy You Incentives, wellness rewards program.

• Doctor on Demand, virtual doctor visits.

• Bright Horizons, child and elder care services.

• Teladoc Medical Experts, second opinion program.

• And more!

Learn More and Apply Now!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 43,400 USD - 82,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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