Insurance Solutions Specialist-Commercial

Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Insurance Solutions Specialists to join their Commercial Lines team on a temp-hire basis located at the corporate offices in either Worcester, MA or Howell, MI. The Hanover Insurance Group is an industry leading Property Casualty Insurance Co. with over 170 years of rich history and tradition. Recognized as One of America’s Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth. What's in it For You? Career Development: Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment with The Hanover. Hourly Pay Rate:

• Licensed Insurance Solutions Specialist: $25/hour
• Unlicensed Insurance Solutions Specialist: $22/hour
• Expectation is that total compensation increases upon successfully meeting requirements for permanent employment with The Hanover.
Schedule: Monday-Friday 8:00am - 4:30pm EST (during training for the first 8-9 weeks); Monday-Friday between 10:00am – 9pm EST (10:00-6:30pm, 10:30-7:00pm, 11:00-7:30pm, 11:30-8pm, 12:00-8:30, or 12:30-9:00 pm) you will be assigned a shift (after training) averaging 38.75 hours/week. Seniority based Shift bid capabilities after 6 months. Benefits: Yes, Randstad offers major medical insurance, dental, vision and 401k. P&C Agent License: A Property and Casualty Insurance license is required within the first 30 days. Hanover will pay for the employee to attend the licensing class and will cover the cost for the initial licensing test. The P & C license is a requirement of this position and continuation of employment is dependent on keeping the P & C license current. Failure to do so may result in termination of your employment with The Hanover.
salary: $22 - $25 per hour
shift: First
work hours: 10 AM - 9 PM
education: High School
Responsibilities
• Customer Support: Handle incoming calls/emails from clients and Agents on billing (misapplied funds, breakdowns), coverage, policy changes, and Certificates of Insurance.

• Policy Guidance: Interpret coverage, educate policyholders, and provide accurate advice through problem-solving.

• Account Servicing: Conduct risk assessment and underwrite policy changes within authority limits.

• Outbound Outreach: Call existing customers to review coverage, offer optional limits/deductibles, retain business, and identify cross-sell opportunities.

• Productivity: Average 28 combined calls/emails daily.

• Efficiency: Meet target Average Handle Times for calls and processing work.

Skills
• Commercial Insurance
• High Volume Inbound Calls (1 year of experience is required)
• Insurance
• Verbal Communication
• Responsiveness
• Customer Contact (1 year of experience is required)
• Basic Software Skills (1 year of experience is required)
• Analytical Thinking
Qualifications
• Years of experience: 1 year
• Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.