CCA Breakpoint Coordinator

Description Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly comes in. We’re seeking a CCA Breakpoint Coordinator to work at a premier client in Warren MI 48093 Job Title: CCA Breakpoint Coordinator (Customer Care and Aftersales (CCA)) Duration: 12 Months (Temp to Hire) Pay Rate: $37.48/hr Shift: 1st 7am - 4pm with Flex Schedule: (Monday to Friday) Position Summary General Motors is seeking a Temporary CCA Breakpoint Coordinator to support Customer Care and Aftersales (CCA) activities related to service parts availability, timing, and breakpoint execution. In this role, you will help analyze part-level data, coordinate cross-functional follow-up, and support decisions that improve service part availability for customers and dealers. This is a strong fit for someone with supply chain or parts planning experience who is comfortable working with detailed information, identifying risks, and driving actions to completion. The ideal candidate understands how parts availability, supplier timing, and retail service needs connect within the automotive environment. Key Responsibilities Support the development, validation, and maintenance of breakpoints for service parts and related supply chain activities Analyze parts data, inventory positions, demand signals, supplier timing, and implementation dates to identify risks and recommend actions Review open issues affecting part availability and help coordinate follow-up across supply chain, purchasing, engineering, operations, and related teams Track action items, recovery timing, and key decisions to help ensure timely execution Communicate updates clearly to internal stakeholders, including issue summaries, timing changes, and recommended next steps Maintain accurate records, reports, and supporting documentation Escalate supply, timing, or execution risks when customer impact or service disruption is possible Help improve processes, reporting, and follow-up routines related to breakpoint management Support a fast-paced team environment where priorities may shift based on business needs Required Skills Strong analytical skills with the ability to review data, identify patterns, and support sound decisions Strong attention to detail and a high level of accuracy in reviewing part, timing, and supply information Strong written and verbal communication skills Strong problem-solving skills and the ability to work through issues in a structured way Strong follow-up skills and the ability to manage multiple open items to closure Ability to work independently and collaboratively with cross-functional teams Proficiency in Microsoft Excel and other standard business tools for tracking, reporting, and analysis Ability to adapt quickly, manage changing priorities, and remain organized in a fast-paced environment Required Experience and Qualifications Associate or bachelor’s degree in supply chain, business, logistics, operations, automotive technology, or a related field, or equivalent relevant experience 1 to 3 years of experience in supply chain, parts planning, inventory analysis, purchasing support, aftersales, dealership operations, or a related business function Experience working with detailed data, reports, spreadsheets, or operational tracking tools Experience coordinating follow-up across multiple stakeholders or business functions Ability to interpret timing, status, and risk information and translate it into clear actions Preferred Experience Experience in automotive service parts, aftersales, dealership fixed operations, or parts planning Understanding of the automotive retail or service environment and how parts availability impacts the customer and dealer experience Experience supporting parts changes, breakpoints, supersession activity, or related implementation work Experience working with supplier timing, recovery plans, or material availability issues Familiarity with Customer Care and Aftersales (CCA) or a similar aftermarket/service parts organization What Success Looks Like Risks are identified early and communicated clearly Actions are tracked consistently and followed through to completion Breakpoint-related decisions are supported by accurate data and sound analysis Cross-functional partners receive timely, clear updates Service part availability decisions are supported with strong organization, follow-up, and attention to detail Benefits As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including: medical dental vision telemedicine term life whole life accident insurance critical illness a legal plan short-term disability retirement savings plan service bonus and holiday pay plans (earn up to eight paid holidays per benefit year) transit spending account paid sick leave under the applicable state or local plan About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life - just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice. #J-18808-Ljbffr Kelly