Sr. Operations Business Analyst (SQL ) Hybrid

Marketplace Partner Payments Financial Operations Role

This role will be a key contributor to the Marketplace Partner Payments Financial Operations team with a primary focus on Payments Compliance as well as more general payment related activities. In this role, you will partner cross-functionally to understand the seller journey, how data is collected and managed for the purpose of tracking and controlling seller compliance and mitigating the exposure resulting from non-compliance and fraud.

Specific areas of focus include:

• How sellers provide and change their tax and payment information
• Ensuring that the data is properly formed and verified
• Managing data sharing across teams and our payment processors
• Ensuring data integrity and adhering to data privacy guidelines
• Data analysis and reporting
• Process automation and complex system integrations
• Implementing internal and regulatory mandates in a user centric context where clarity and consistency of the user experience are leveraged to maximize adoption and minimize seller friction/attrition
• Interface design and user interaction flows
• Understanding and resolving operational issues in coordination with support teams
• Ability to develop user support documentation to be used by support teams
• General payments, accounting and finance concepts

Key success criteria:

• Strong analytical aptitude
• Driving ownership and accountability
• Strong customer advocate
• Excellent people skills
• Uses data and analysis to drive decisions
• Fosters trust with internal partners
• Values team dynamics and inputs
• Commitment driven
• Attention to details
• Bias for action

Qualifications:

• Business/Finance degree with minor in Computer Science/Statistics or Computer Science/Statistics with a minor in Business/Finance
• Strong organizational skills (PMP, ACP certification)
• Excellent SQL and Excel skills
• Ability to analyze large datasets, summarize findings and make actionable recommendations
• Experience with agile/lean principles to effectively manage requirements, prioritize workstreams and drive quality implementations.

Additional Information:

Will this role be hybrid?

• Yes

If hybrid, how many days per week will need to be in office?

• Preferred 5 in office (Sunnyvale or San Bruno). Flexible 3-5 in office.