Account Executive

Account Executive

The Account Executive is responsible for the total service experience and relationship of assigned accounts. This includes serving as a strategic liaison between the client and HealthDyne, providing expertise, recommendations and implementation of products, programs, and services such as member engagement tools, customized distribution support, and recommendations for strategic joint growth opportunities with our partner. They are responsible for maintaining strong client relations, growth, profitability, and retention through contract renewals and upselling of products and services.

Essential Duties and Responsibilities:

• Identifies and establishes a professional relationship with client's key decision-makers. Establishes and maintains client relationships at the appropriate levels, including medical and pharmacy directors, CEO's, benefit managers and consultants.
• Acts as primary contact/liaison between internal business, technology, and operations development teams for assigned clients. Maintains an understanding of all HealthDyne/WellDyne operational areas and the interfaces with internal departments to define business rules as they apply to processes and procedures, document business requirements and develop work-flow diagrams, functional hierarchies, process models, contracting and fee schedules, and ensure business requirements are properly translated into customer deliverables.
• Take the initiative as the internal "quarterback" and client advocate to coordinate executive leadership team, and operational support teams, to solve creatively and deliver concise and clear plans and progress to clients in advancing their strategies and the relationship.
• Responsible for selling/introducing clients to new products and/or service offerings that provide value and reduce the cost for the client.
• Responsible for organizing and leading client business planning meetings, executive briefings, client meetings and internal team strategy planning. Maintains consistent and regular client communication.
• Manages assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and identifies expansion opportunities, and incorporates into strategic plan for client management. Manages client contract compliance and renewal activities.
• Collaborates with primary internal partners including sales and underwriting on Request for Proposals (RFPs) for existing clients by formulating and reviewing responses.
• Participates in new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas.
• Continually educates Clients on current topics in the industry, new product developments, and the competitive landscape. Provides collateral materials and support when necessary to help facilitate relationships.
• Provides timely and accurate answers to issues/inquiries from internal and external sources.
• Provides implementation support, measurement standards, and revisions as needed that incorporate applicable best practices with proven outcomes.
• Develops and implements a client plan that meets the goals and objectives of the client and is in alignment with corporate business strategy.
• Other duties as assigned.

Education and Experience:

• Bachelor's degree in health administration, business, pharmacy, or related field preferred. 15 + Years of proven industry experience may be acceptable in lieu of degree.
• A minimum of 5 years account management experience in a pharmacy or health related field required.
• Experience reading, interpreting, and negotiating contract terms required.
• Experience interpreting financial data required.
• Client-facing presentation experience required.
• Must have good negotiation skills, well-developed facilitation, and collaboration skills.
• A minimum of 2 years pharmacy industry experience preferred.
• Background as a pharmacy technician, or specific roles in mail order pharmacy or pharmacy technology a plus.
• Knowledge of the pharmacy industry, underwriting process, pricing, medical and pharmacy terminology, pharmacy claim, and managed care principles and practices is desired.
• Requires ongoing learning in the pharmacy services industry and continuous product knowledge development in the areas of healthcare, pharmacy and PBM, company specific product offerings, pricing components, and company capabilities and limitations.

Knowledge, Skills, and Abilities:

• Strong organizational and planning skills.
• Effective verbal and written communication skills.
• Ability to learn and convey regulatory or technical information at the level of the client, member, or healthcare professional.
• Ability to understand the importance of and maintain the confidentiality of all patient information.
• Ability to work independently and within a team environment.
• Demonstrate pride in and commitment to the profession through appearance and professional conduct.
• Ability to use public speaking skills to speak effectively in large and small group situations.
• Ability to use problem solving skills, including identifying and accepting challenging situations and creating and implementing a solution.
• Maintains an awareness of developments in the community and pharmaceutical fields that relate to job responsibilities and integrate them into practice.
• Reviews and responds to client and member concerns as well as concerns of other departmental staff as they relate to specified accounts.
• Actively participates in management team meetings by providing status reports and working to ensure tasks and business requirements are appropriately logged, tracked and on-target to meet client and company business objectives.
• Effectively communicates with all levels of departmental staff, as well as members, clients, and healthcare professionals. Encourages the use of multiple communication mechanisms to ensure effective communication among members, clients, and healthcare providers.
• Interacts with other team members to identify and share best practices, issues encountered, and general subject matter content related to job functions.
• Ensures a cooperative environment through participative communication skills, teamwork, and professional behavior of ethics.
• Takes appropriate actions, assess each situation, and follows through with the utmost attention to accurate communication.
• Maintains an expert knowledge on claims processing and operations processes relating to regulatory provisions as they relate to this position.
• Identifies and develops solutions to maximize department processes and procedures.
• May require additional coverage times outside of regularly scheduled hours.

Work Environment / Physical Demands:

• This position is in both a typical office environment (work from home primarily) which requires prolonged sitting in front of a computer and in an external environment where travel is required. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.
• Travel required up to 30-40% of the time with more travel required during certain times of the year based on business needs - for visits to clients and organizational meetings as needed.
• Travel will be scheduled based on company policies and in the most efficient and cost-effective way possible, typically by commercial air travel.
• Presence on video for internal meetings is expected at least 80% of the time. Presence on video for external client presentations and meetings is expected 100% of the time.