Associate Product Manager

Associate Product Manager

Delaney Hardware delivers proven lock and door solutions that protect people and assets at home, at work, and in communities around the world. We can provide businesses and consumers with high-security safe locks and locking systems, high-quality door hardware and fixtures, commercial-grade steel doors and frames, as well as multi-family and commercial security solutions.

Our unique portfolio of lock and door solution brands serves a wide range of our customers' security needs across industries and applications. Together, we are on a mission to make the world more secure today and in the future.

The Associate Product Manager (APM) is responsible for the effective technical communication, resolution, and continuous improvements with Delaney Hardware customers and products. The APM team member will also support in technical and instruction writings for internal and external publications. This can include product installation manuals, operating manuals, and troubleshooting guides. The ideal candidate will have the ability to quickly grasp simplistic to complex products within the company's product portfolio. This position reports directly to the Director of Product Management.

Responsibilities:

• Product Development Support:
• Assist in translating product requirements into detailed specifications and user stories.
• Collaborate with supply chain and marketing teams to ensure timely delivery of product features.
• Participate in sprint planning, backlog grooming, and stand-ups to track progress and address roadblocks.
• Market and User Research:
• Conduct user research and gather feedback to identify new products, product improvements and new opportunities.
• Assist in competitor analysis and market research to keep the product aligned with industry trends.
• Cross-functional Collaboration:
• Work closely with cross-functional teams including customer service, supply chain, sales, and marketing to ensure product alignment with business goals.
• Coordinate with stakeholders to gather and prioritize product requirements.
• Product Roadmap Execution:
• Help maintain and prioritize the product backlog in alignment with the product roadmap and business objectives.
• Assist in defining and tracking key performance indicators (KPIs) to measure product success.
• Technical Documentation:
• Create and maintain technical documentation, including product specifications, manuals and user guides.
• Ensure clear communication of technical concepts to both technical and non-technical stakeholders.
• Product Launch Support:
• Support product launches by coordinating with marketing, sales, and customer support teams.
• Assist in creating product training materials and conducting internal product demos.
• Customer Support and Issue Resolution:
• Collaborate with customer support teams to address technical issues and gather customer feedback.
• Assist in prioritizing and resolving product-related issues and feature requests.
• Continuous Improvement:
• Continuously evaluate product processes and tools, recommending and implementing improvements as needed.
• Stay up to date with emerging technologies and industry trends to inform product strategy.

Knowledge/Skills/Abilities:

• Strong problem solving and high customer satisfaction ratings.
• Excellent organizational, analytical, and problem-solving skills.
• Thorough understanding of company practices, processes and reporting requirements.
• Experience working with technical products both stand alone and interconnected.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Experience with NetSuite a plus.

Minimum Requirements:

• Minimum of 2 years' experience in Product Management, Product Marketing, or Customer Service. Experience in the door hardware or construction industry is a plus.
• Intermediate level of skill in Microsoft Office, specifically in Excel, Word, and Outlook
• Utilization of CRM system and experience with NetSuite is preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at times.

Delaney Hardware Vision & Values:

At Delaney Hardware, we are driven by a steadfast commitment to excellence in residential door hardware. Our purpose, "Building Trust, Unlocking Excellence," encapsulates our dedication to exceeding expectations and setting new standards in quality and service.

Mission:

Our mission is to elevate the residential door hardware experience through superior quality products, unparalleled services, and enduring relationships. Rooted in timeless craftsmanship and innovative solutions, we ensure the safety, security, and style of every home we touch.

Vision:

Delaney Hardware aspires to be the trusted leader in residential door hardware, known for our unwavering commitment to excellence, innovation, and customer satisfaction. By fostering enduring partnerships, embracing evolving technologies, and upholding our legacy of integrity, we inspire confidence and peace of mind in homeowners, builders, and contractors.

Values:

• Customer-Centric Approach: We place a strong emphasis on understanding and meeting the needs of our customers, building trust, loyalty, and long-term relationships.
• Innovation and Adaptability: Embracing innovation, creativity, and forward-thinking to meet the evolving needs of our customers.
• Integrity and Transparency: Operating with honesty, ethical practices, and open communication to build trust and credibility.
• Partnership and Collaboration: Recognizing the value of collaboration in achieving mutual success, fostering teamwork, cooperation, and support.

Delaney Hardware is a team dedicated to making homes safe, stylish, and uniquely personal. With quality products, personalized service, and a commitment to innovation, we strive to make your dreams a reality. This is Delaney Hardware - where Building Trust and Unlocking Excellence define who we are.

Equal Employment Opportunity Statement:

Delaney is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.