Medical Call Center Representative (2pm-11pm Shift)

TEKsystems seeking dependable and detail-oriented Hospital Answering Services Representatives to support healthcare providers through MSI Call Center. In this critical role, you will serve as the frontline communication link between hospitals, physicians, medical staff, and patients—often during after-hours, weekends, and holidays. Representatives must demonstrate professionalism, discretion, and the ability to remain calm and accurate in time-sensitive and confidential situations. Swing Shift- Swing shift-between 10am-8pm (will have Sunday and Monday off) 2nd shift-Between 2pm-11pm (will have Wednesday and Sunday off) WEEKDAY OFF SUBJECT TO CHANGE BASED ON BUSINESS NEEDS Key Responsibilities Answer incoming calls for hospitals, medical practices, and healthcare providers in a professional and empathetic manner Accurately relay messages, page on-call physicians, nurses, and medical personnel according to established protocols Follow client-specific call handling instructions, escalation paths, and emergency procedures Obtain and verify caller information while maintaining strict confidentiality Document all call activity clearly and accurately using call center and healthcare messaging systems Identify urgent or emergent situations and escalates promptly per protocol Maintain compliance with HIPAA and all data privacy standards Provide reassurance and clear communication to patients and family members Meet quality, accuracy, and performance metrics specific to healthcare answering services Participate in ongoing training related to medical terminology, client protocols, and compliance Required Qualifications High school diploma or equivalent (required) Previous call center or customer service experience preferred Strong verbal communication and active listening skills Ability to remain calm, professional, and focused in high-pressure situations Excellent attention to detail and commitment to accuracy Basic computer skills and ability to navigate multiple systems simultaneously Reliable attendance, particularly for overnight, weekend, or holiday shifts Ability to handle sensitive and confidential information with discretion Preferred Skills & Experience Experience in hospital answering services, medical offices, or healthcare call centers Familiarity with medical terminology and on-call physician workflows HIPAA or healthcare compliance training experience Strong typing and documentation skills Ability to follow scripts, protocols, and complex instructions precisely Job Type & Location This is a Contract to Hire position based out of Boston, MA. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boston, MA. Application Deadline This position is anticipated to close on Jul 14, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems