Customer Service Representative

Seeking a Client Service Representative!

Location: VCA Metzger Animal Hospital #1301

1044 Benner Pike| State College, PA 16801

Schedule needs: Swing shift and weekends.

Compensation: The starting rate for this position is $16/hr but a $2.50-$3.50 differential will be added once the candidate is trained and working the desired schedule .

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Among the reasons to consider joining VCA Metzger

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

• Leadership opportunities

• Access to the people and financial resources of a large veterinary community

• WOOF University, offering abundant of training in a variety of topics

• Generous employee pet care discounts

• Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

• Competitive wage

• Medical, Dental & Vision insurance

• Opportunity to teach and mentor

• 401(k)

• Free wellness subscriptions (Head Space)

• Life and Long Term Disability insurance

• Paid Parental leave

Why We Need You

As the face of VCA Metzger, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Presenting and explaining fees, including processing payments.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

**Applicant must have a flexible schedule and be able to work evenings, weekends and occasional holidays.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com