Patient Relations Coordinator

Culture Collective | Bloomfield Hills, MI (On-site) | Full-Time Own the patient relationship. Drive the growth. Culture Collective is a wellness collective in Metro Detroit, home to Beauty Culture (aesthetics), Cultured Wellness (functional medicine), Nova Culture (longevity care), and Cultured Connect (telehealth). We're looking for a warm, polished, and driven Patient Relations Coordinator to own the patient relationship from first impression through long-term loyalty across Beauty Culture and Cultured Wellness. About the Role This is the seat that makes every patient feel known, informed, and valued — while owning the leads and cadences that move patients forward. You'll be the trusted point of contact who follows up after treatments, anticipates recurring needs like neurotoxin appointments, converts prospective patients into active ones, and re-engages those who've lapsed. The same relationship work that builds trust is what drives conversion, retention, and patient lifetime value. Day-to-day front desk operations stay with our PCC team; this role is all about the relationship and the growth. What You'll Own The quality, warmth, and consistency of the patient experience from first impression onward All leads across Beauty Culture and Cultured Wellness, from first inquiry through booked, completed appointments The lead conversion sequence — a multi-touch series of calls, texts, and emails that nurtures new inquiries alongside our automated campaigns Reactivation and recapture of lapsed and inactive patients Membership enrollment, service education, and long-term retention CRM and cadence tracking, keeping patient data accurate, current, and actionable What You Bring 2+ years in a luxury medical, aesthetics, or high-end wellness environment, ideally spanning both patient coordination and sales/growth A proven track record converting and reactivating patients through timely, intentional outreach Strong relationship-building and consultative sales skills, with the ability to close and grow patient value appropriately Comfort with scheduling, CRM, EMR, and marketing automation systems Highly organized and self-directed, with strong follow-through and an ownership mindset Bonus points for working knowledge of skincare, injectables, aesthetic treatments, and wellness or regenerative therapies, and experience supporting membership programs. What We Offer Competitive compensation with performance-based incentives, health benefits, and additional perks Hands-on experience across luxury patient care and revenue-driving operations, with real room to grow within the Culture Collective ecosystem A structured, forward-thinking team that values integrity, excellence, and patient-centered care If you're someone who makes people feel cared for and knows how to turn relationships into lasting loyalty, we'd love to meet you. #J-18808-Ljbffr