Mather Community Campus, Singles Program - Case Manager

WHO WE ARE

We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential.

OUR MISSION

To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self‑sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION

VOA‑NCNN, a Certified Great Place to Work, is recruiting for a full‑time Case Manager for the Singles Program at our Mather Community Campus. Full‑time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short‑term disability insurance coverage.

POSITION SUMMARY

Under direction of the Program Manager and with independent professional responsibility, the Case Manager is responsible for the development of a case management plan to assist program participants. The Case Manager will consult with staff in the utilization of other functions at a highly skilled level in such areas as assessment, individual counseling, group facilitation, employment services, community resource development, and housing.

OBJECTIVES/ACTIVITIES

Perform daily work requirements to achieve established objectives of the department. Provide a written assessment of program participant’s needs and develop individualized service plans with short‑ and long‑term goals, including support the goal of housing. Evaluate and revise intensive short‑ and long‑term individualized service plans on a regular basis. Facilitate an array of employment‑focused groups designed to meet participant needs. Educate program participants on issues surrounding living skills, parenting, budgeting and money management, health and hygiene, housing, and drug and alcohol abuse. Develop and maintain comprehensive lists of community resources for use by program participants; refer program participants accordingly. Work closely with Employment and Housing Specialists. Establish individualized budgets with program participants and assist participants in monitoring savings and expenditures. Conduct in‑home visits and provide support services as necessary or directed. Document all contact with program participants; prepare all screenings, assessments, service plans, evaluations, and reporting records. Maintain case notes and other documents in the Homelessness Management Information System (HMIS). Coordinate incoming and outgoing participants’ referrals with other community agencies. Attend case conferencing and other meetings and training as directed. Perform other related duties as assigned.

EQUIVALENT EDUCATION AND EXPERIENCE

A Bachelor’s Degree in Social Work or a related field is preferred. This position requires two years of successful experience in the delivery of human services or any combination of education, training and experience that would provide the knowledge and ability to complete the duties outlined above. Knowledge of social casework objectives, principles and methods, employment readiness, permanent/supportive housing, public welfare laws and the functions of public welfare agencies, principles of community organization and problems which call for the use of both public and private community resources, individual and group behavior and effects of social and economic forces upon individuals and families, principles and techniques of interviewing, computer skills/applications, principles of cultural competency and diversity, knowledge of challenges concerning dysfunctional families, domestic violence issues, problems unique to women, problems unique to families, disadvantaged and underserved populations, people of color, persons with disabilities, individuals with chemically‑related issues, and the general homeless population are required. Ability to demonstrate skill in the application of casework methods and practices; provide program and casework consultation to other staff members, interpret the public welfare programs as set forth in the laws, rules, regulations, policies and procedures to the applicant, program participant, or others. Establish and maintain effective individual and group relationships with clients, the general public, and employees. Demonstrate ability in record keeping, good written and verbal communication skills. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.

SPECIFIC SKILLS REQUIRED

Excellent oral and written communication skills Critical thinking, analyzing information, and making reasonable decisions Skilled in Microsoft 365 computer applications Excellent organizational skills Fluency in English, legible handwriting, skills in record‑keeping Ability to de‑escalate crises and assist residents and staff in emergencies

PHYSICAL REQUIREMENTS

Ability to sit, stand, walk, bend, and stoop throughout the workday Ability to occasionally lift and move up to 25 pounds Ability to climb stairs as required USD $24.00 - $30.00 per hour. #J-18808-Ljbffr Volunteers of America Northern California and Northern Nevada