IT Support Analyst

Works as a team member with other IT Support staff on our end users with software, hardware, network issues and troubleshooting resolutions Takes responsibility and is accountable for support tickets until completion and the client is satisfied with the level of service Responds to users’ requests for information and assists in problem resolution; escalates to the appropriate IT support personnel in accordance with established help desk policies and standards Works as a team member with other IT Support staff on our end users with software, hardware, network issues and troubleshooting resolutions Takes responsibility and is accountable for support tickets until completion and the client is satisfied with the level of service Responds to users’ requests for information and assists in problem resolution; escalates to the appropriate IT support personnel in accordance with established help desk policies and standards Whatever your role, you will make a difference here Ability to translate business needs into technology solutions Ability to gather business requirements and translate to technology solutions Ability to work independently as well as in a team environment Demonstrated proficiency in working in a fast-paced business Possess excellent communication skills, both written and oral Possess effective communication and analytical problem-solving skills, for effective work with stakeholders High School Diploma or equivalent. Diploma/Certificate/Degree in Information Technology or related field preferred. Experience using Dynamics NAV and understanding of concepts in networking (LAN/WAN), Windows servers, Virtualization, VDI deployment, Active Directory Demonstrated experience using Windows operating systems and Microsoft Word, Excel, Access, PowerPoint, Outlook, and Internet browsers (Chrome, Explorer, etc.). Knowledge of and ability to operate all hardware and software in use within the enterprise Adept with current desktop deployment imaging technologies and concepts Valid driver’s license and passport Familiarity in use of Help Desk ticketing systems This is a place where you will be empowered to do your best work. We know that our people make the difference and we recognize and reward that. From health and wellness benefits to employee recognition programs, discounts, and perks, we’ve got our employees covered. Base Rate $28 - $33.50 per hour, DOE Employee Incentive Plan (Annual Bonus)* Generous vacation/paid time-off allowance (15+ days per year starting and 12 paid holidays) Flexible health benefit plans (medical, dental, vision, ancillary) 401(k) plan with employer matching Education assistance Professional development Scholarship program Flexible work arrangements Referral bonuses Employee discount programs Comprehensive employee assistance program For eligible employees. ICONIX is an independent waterworks partner that offers an agile, expert team of trusted, technical problem solvers that provide reliable access to innovative products and services for businesses and communities across the West Coast of the United States and Texas that depend on essential water and wastewater infrastructure. Learn more about ICONIX Waterworks. ICONIX is proud to be part of the Deschênes Group, a family-owned business based out of Montreal, Quebec, consisting of 16 business units and growing. The Deschênes Group is consistently ranked among Canada’s Best Managed Companies, a true testament to the company’s commitment to investing in its people and in delivering the best experience to our customers and partners. Learn more about the Deschênes Group #J-18808-Ljbffr Iconix Waterworks