Customer Service Representative

Looking to TRADE UP to a better opportunity?Ball Heating and Air Conditioningis looking for a self-motivated individual with a positive attitude to join our growing and dedicatedCustomer Supportteam.Why join our team:We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.Uncapped Pay PotentialMedical, Prescription, Dental, Vision InsuranceDisability and Term Life InsuranceMatching 401(k)On-going training & development and growth opportunitiesPaid HolidaysPaid Time Off (PTO)What you will do:Manage incoming calls from customersSchedule and manage customer estimatesIdentify and assess customers’ needs to achieve full satisfaction of work providedManage customer and technician schedulesRenew and manage maintenance agreementsBuild relationships with customers and provide top-level service and supportMaintain accurate and detailed records of customer needs, requests, and tasks performedAppropriately handle and de-escalate customer complaints and concernsWho you are:1-5years of call center or customer supportexperience preferredValid driver’s license with clean motor vehicle recordExperience with MS Office products preferredExperience with Service Titan preferredWho we are:We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.We prioritize our employees?and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).Ifthis sounds like the perfect opportunity for you, don’t wait!Apply today!We are an Equal Employment Opportunity EmployerJob Type: Full-timeSalary: $15.00-18.00 per hourBenefits:Matching 401(k)Health InsuranceDental and Vision InsuranceLife and Disability InsurancePaid Time OffOngoing Training and DevelopmentAbility to commute/relocate:Biloxi, MS: Reliably commute or planning to relocatebefore starting work (Required)Experience:Call Center or Customer Support(1+ yearrequired)Work Location: In person