Junior Technical Support (Only 2 years)

Junior Technical Support (Only 2 Years)

Halo Group is a premier provider of IT talent. We place technology experts within the teams of the world's leading companies to help them build innovative businesses that keep them one step closer to their customers and one step ahead of the competition. We offer a meaningful work environment for employees, attractive and interesting engagements for consultants, and cutting-edge digital innovation for our customers. We delight in helping our customers execute their digital vision. Big projects or small, Halo Group knows that by combining the highest quality talent with our unwavering support, we will become an invaluable extension of the team. Halo Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all areas of product/project governance, UX/UI, multi-platform applications, quality assurance/testing, cloud computing, and data analytics. Since its inception, Halo Group has been recognized for numerous awards, including: INC 5000, Future 50, 101 Best and Brightest, Michigan 50 Companies to Watch, Goldline Research, "Most Dependable Companies", Ernst & Young, "Entrepreneur of the Year" Finalist.

Job Description

The IT Support Specialist is responsible for assisting users with issues arising from everyday use of corporate technology. Responsible for administration and analysis of voice/data network and related systems in order to resolve problems. Ensures user satisfaction by providing analysis, preventative maintenance, troubleshooting, and quick resolution to complex problems. Researches and recommends alternative solutions to reduce costs and/or improve service. Evaluates and resolves issues regarding IT operations, including administration, design, installation, configuration, error analysis, system status and downtime procedures, etc. Configures and manages helpdesk software and follows up with users to ensure that helpdesk service level agreements have been achieved resolving any lingering issues. User support can be performed either by remote access, phone, or on-site. Responsibilities include managing and routing all incoming calls and trouble tickets to appropriate resources, maintaining asset tracking and IT inventory, providing onsite and phone-based support for local, remote and traveling users, analyzing and supporting Microsoft Exchange including mail filters, virus definitions, database management, and archive/retention policies, planning and supporting system upgrades (both hardware and software), analyzing and maintaining LAN Connectivity between core switches and desktops, analyzing and maintaining WAN Connectivity via MPLS/VPN for remote users, sharing responsibility for network security including permissions, password rotation, data integrity, backups, and login activation/deactivation, configuring and providing support for users in a Citrix XenApp environment, configuring and providing support for users in a Windows 7/MS Office environment, managing and supporting servers in a VMWare ESXi environment, supporting both corporate and BYOD portable devices using Mobile Iron MDM Server, troubleshooting hardware and connectivity issues, providing after hours and weekend support for high priority issues, tracking tickets, tasks, and projects and reporting status to Infrastructure Manager.

Qualifications

EDUCATION and/or EXPERIENCE: Associates or College degree or three to five years related experience and/or training; or equivalent combination of education and experience. COMPUTER SKILLS Minimum two years' experience with: Servers: Windows Server 2008/2012, Active Directory Administration including working knowledge of TCP/IP, DNS, WINS, and DHCP. Desktops: Windows 7. MS Office 2003, 2007, 2010. Minimum one year experience with: LAN/WAN technologies including MPLS and wireless, Microsoft Exchange 2007/2010, Citrix Presentation 4.5 or XenApp 6.0/6.5, cell phone support Familiarity with: VoIP phone system experience, tablets support (iPad), Corporate Anti-Virus management, HP ProCurve & Cisco switches, Internet Load Balancing/Link Aggregation. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to employees and management team. Able to communicate end user information in simple non-technical terms to effectively answer user questions. MATHEMATICAL SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS None required. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk and lift up to 50 lbs. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The noise level in the work environment is moderately quiet.

Additional Information

Titles: Desktop Support, Technical Support, IT Support, LAN Support, Help Desk Support, Desktop Engineer, System Admin

Skills: Windows, Active Directory, LAN, WAN, TCP/IP, Citrix