Headcount Planning & Analytics Lead - Sales Strategy

Salesforce Operations Role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Do you enjoy a blend of strategy and operational execution? The Sales Strategy and Operations team partners directly with sales leadership as a trusted advisor, focused on strategic planning, sales optimization, and business operational support. This is a high-impact role with constantly evolving priorities - you will think strategically, arrive at a focused execution plan, and see it through to fruition. In this role, you will own global headcount capacity planning and reporting as a core function, serving as a critical partner to Sales, Finance, and CRO leadership to ensure the organization is resourced to execute on its Go-To-Market strategy.

Impact / Key Responsibilities

• Lead ongoing headcount capacity plan management, partnering with Strategy and Finance teams to track in-quarter and in-year headcount reallocations, adjustments, and workforce changes
• Build and maintain scalable headcount reporting infrastructure, including dashboards and recurring reports that surface workforce trends, gaps, and risks to sales leadership
• Drive ad-hoc capacity analyses across dimensions such as operating unit, region, country, cloud, and selling role - translating historical data into forward-looking strategic insights that inform CRO leadership decisions and GTM planning
• Define key headcount and capacity metrics and targets; identify areas of risk or underperformance and present actionable recommendations to sales leadership
• Support the annual GTM planning lifecycle, including headcount target setting, quota allocation modeling, and territory planning inputs
• Create executive-level presentations for local and global leadership reviews, synthesizing complex workforce data into clear, compelling narratives
• Troubleshoot operational headcount issues as they surface; propose process and system improvements to address root causes

Required Skills

• 35+ years of professional experience in a highly analytical, sales operations, finance or strategy role
• Expert proficiency in Excel / Google Sheets, including both analytical capabilities and maintaining well-structured, organized workbooks
• Demonstrated ability to independently execute end-to-end analyses: querying datasets, organizing data, structuring analyses, and synthesizing key insights
• Degree or equivalent relevant experience; experience evaluated on core competencies

Preferred Skills

• Experience leading or materially supporting GTM planning lifecycle end to end: annual planning, target setting, quota allocation, or territory carving
• Exceptional stakeholder management and executive communication skills - ability to translate complex data into easily digestible insights for senior audiences
• High critical thinking ability to structure and solve complex, ambiguous problems with a logical, evidence-based approach
• Experience with SQL and/or Tableau is a plus
• Resilient self-starter with strong sense of urgency and ability to adjust on the fly to shifting priorities
• Highly collaborative with strong cross-functional networking skills across Sales, Finance, and Operations

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.