Accounts Receivable Specialist: Cash Applications & Collections

Position Summary

Helpful Hardware Company is seeking a detail-oriented and customer-focused Accounts Receivable Specialist. This role is primarily responsible for cash applications, collections, accounts receivable for email management, and customer account support. Experience with Epicor ERP is a plus.

Key Responsibilities

Cash Applications (Primary Responsibility)

• Accurately apply customer payments including ACH, wire transfers, lockbox, credit cards, and checks.

• Research and resolve unapplied cash, short pays, deductions, and payment discrepancies.

• Reconcile customer accounts and maintain accurate balances.

Collections & Accounts Receivable

• Monitor aging reports and proactively follow up on past-due accounts.

• Conduct collection calls and email correspondence to collect outstanding balances.

• Send out statements on the 25th day of each month (email/print) to customers.

AR Email Management

• Manage the Accounts Receivable shared mailbox.

• Respond promptly to inquiries related to invoices, statements, payments, and account balances.

• Coordinate with internal departments to ensure timely resolution of customer requests.

Customer Service & Issue Resolution

• Investigate billing disputes and customer concerns.

• Work with Store managers to resolve issues impacting payment.

• Maintain strong customer relationships while supporting company collection goals.

• Ad hoc reporting as needed.

Qualifications

• 2+ years of Accounts Receivable experience.

• Strong cash application experience in a high-volume environment (required).

• Collections experience and customer account management skills.

• Proficiency with Microsoft Excel and Microsoft Office.

• Excellent written and verbal communication skills.

• Epicor ERP experience preferred.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.