UX Researcher (Remote)

Job Description

The User Researchers are responsible for capturing customer feedback to inform product strategy and design at all phases of concept creation and product development. We lead research activities to deeply understand human thoughts, feelings, motivations & behavior patterns. Using a wide range of research methods, we literally bring the customer into the room to complement traditional metrics data. We dive deep not just on what people do, but why they do it -- often grounded in observation and customer behavior. We are looking for someone with strong Quantitative experience.

Responsibilities Include:

Translate business, product, and design goals into strategic research opportunities. Conduct end-to-end user research, from foundational studies to advise product direction, all the way to concept and in-the-wild testing.

Take ownership of the full research process, including writing questionnaires, analyzing data, and preparing comprehensive reports. Translate user insights into actionable recommendations to help cross-functional partners make informed decisions.

Lead effective communication and collaboration with stakeholders across the organization, such as Trials, BI analytics, Data Science, Design, Product/Program Management, Consumer Insights, Brand Strategy, and others.

Serve as a subject matter expert, responsible for coaching and mentoring teams on best practices in quantitative user research methods and techniques.

Present research findings and recommendations to stakeholders at all levels, from individual contributors to senior leadership.

Work collaboratively with other researchers and product managers to create product requirement documents (PRDs), PR/FAQs, and contribute to operational planning.

Stay up-to-date with the latest trends and techniques in quantitative user research, and proactively identify opportunities to improve and streamline research processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

4-6 years experience working as a UX Researcher supporting customer feedback.

Hands on experience with designing, executing & analyzing data, in a variety of quantitative studies types:

o factor, cluster analysis;

o conjoint analysis (CBC, MaxDiff, TURF);

o U&A studies;

o Segmentation studies;

o Concept testing;

o Pricing studies

Experience with managing complex multi-stage mix-method studies

Experience working with BI Analyst & Engineers

Experience with Splunk, Tableau, PowerBI, or a similar tool for reporting

Proficiency in using online user research platforms like Usertesting, User interviews, Maze, Qualtrics, Optimal Workshop, Surveymonkey, etc.

Exceptional verbal and written communication skills, with the ability to effectively represent the user's perspective and translate complex data into actionable insights

Strong problem-solving and critical thinking skills to identify user needs and develop data-driven recommendations

Collaborative mindset and demonstrated experience working cross-functionally with product, design, and engineering teams