Director of Technical Operations

3 days ago Be among the first 25 applicants Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. We envision a future where people transact in the real world with a speed, ease, and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. The Role The Director of Technical Operations will oversee the end-to-end operation of our network & computer vision infrastructure. This role is critical to ensuring the performance and reliability of network and production systems across our core vision platform. The ideal candidate will bring deep technical knowledge, leadership experience, and a strong commitment to reliability, scalability, and security. Responsibilities Strategic Leadership: Develop and lead the network and production systems operations strategy aligned with business objectives. Team Management: Lead, mentor, and develop a team of network engineers, systems engineers, and automation development, ensuring high performance and growth. Network Performance & Optimization: Conduct analysis and implement improvements to maintain optimal health and efficiency of physical network and production systems distributed across sites throughout the US. Alerting & Monitoring: Proven hands-on experience building and maintaining large scale, world-class alerting and monitoring systems. Incident Management: Establish and manage an effective incident response protocol, ensuring rapid response and resolution of both network and production system issues. Fleet Management: Implement and manage solutions for monitoring, deploying, and maintaining computer vision hardware across diverse environments. Capacity Planning & Scaling: Collaborate with technical and business teams to plan and implement scaling for both network and production systems to accommodate growth. Budget Management: Manage the operational budget, making cost-effective decisions regarding resources, tools, and technology investments. Vendor Management: Collaborate with network and hardware vendors, negotiate SLAs, and manage vendor performance. Continuous Improvement: Proactively implement opportunities to enhance operational efficiency, productivity, and effectiveness. Travel: Some travel will be required for critical launch success, corporate meetings, etc. (25% Travel expected) Qualifications 10+ years of experience in network or production systems operations, with at least 5 years in a leadership role. Strong expertise in network protocols, Linux systems engineering, and computer vision infrastructure. Demonstrated experience in large scale network and production systems. Proven track record of managing and leading a high-performing technical operations team. Excellent project management skills, with the ability to oversee multiple projects and prioritize effectively. Strong communication and interpersonal skills. You will interact with external customers and partners at times. Experience bridging highly technical explanations with non-technical executive audiences is necessary. Certifications such as CCNP, CCIE, or equivalent are highly valued. Experience in a high-growth or technology-driven company. Preferred local to New York City, Los Angeles or Nashville area. Remote for the right candidate. When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $160,000.00 to $190,000.00 annually. Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion. Seniority level Director Employment type Full-time Job function Other Industries Consumer Services and Facilities Services #J-18808-Ljbffr Metropolis Corp