Help Desk Technician

Job Description

Job Description

Tier 1 Help Desk Technician

We are seeking a customer-focused IT professional to join our team and serve as the first point of contact for end-user technology support. This individual will provide in-person and remote assistance, troubleshoot technical issues, and deliver an exceptional employee experience across all levels of the organization.

Key Responsibilities:

• Provide front-line technical support for employees, resolving hardware, software, and connectivity issues in a timely and professional manner.

• Deliver high-touch support to leadership and key stakeholders, handling sensitive and time-critical requests with discretion and urgency.

• Communicate effectively with users regarding issue status, expected timelines, and resolutions while ensuring a positive support experience.

• Facilitate technology onboarding for new employees, including system setup, training on company tools, and guidance on available IT resources.

• Configure, deploy, and maintain laptops, desktops, peripherals, and mobile devices across a variety of operating systems, including Windows and macOS.

• Support device lifecycle management activities, including imaging, inventory tracking, equipment refreshes, and decommissioning.

• Assist with conference room technology, audiovisual equipment, and video conferencing solutions to ensure smooth meeting experiences.

• Administer mobile device setup and configuration through device management tools and support application deployment.

• Coordinate employee onboarding and offboarding activities, ensuring all technology requests and equipment processes are completed accurately and on schedule.

Qualifications:

• Previous experience in a Tier 1 Help Desk, Desktop Support, or IT Support role.

• Strong customer service orientation and excellent communication skills.

• Experience supporting hardware, software, mobile devices, and common business applications.

• Ability to prioritize multiple requests in a fast-paced environment while maintaining a high level of professionalism and responsiveness.

Company Description

Headfarmer is a premier Consulting & Recruiting firm specializing in the placement of the upper echelon of Finance, IT, and Human Resource talent in the greater Phoenix area. We offer a unique process of "headfarming" which provides a level of professional support to both candidates and clients that exceeds recruiting industry standards.

Above it all, we believe in what we call selfless acts of service—we’re going to do the right thing for our clients and candidates, no matter what it means for us.

Hunters provide for today. Farmers cultivate for a generation. We’re not headhunters ... we’re Headfarmers.

Company Description

Headfarmer is a premier Consulting & Recruiting firm specializing in the placement of the upper echelon of Finance, IT, and Human Resource talent in the greater Phoenix area. We offer a unique process of "headfarming" which provides a level of professional support to both candidates and clients that exceeds recruiting industry standards. \r\n\r\nAbove it all, we believe in what we call selfless acts of service—we’re going to do the right thing for our clients and candidates, no matter what it means for us.\r\n \r\nHunters provide for today. Farmers cultivate for a generation. We’re not headhunters ... we’re Headfarmers.