Sales Operations Coordinator, Beauty

Sales Operations Coordinator, Beauty

Our Beauty & Wellness division empowers consumers with trusted products that support self-care, from salon-quality styling tools to wellness devices like humidifiers and air purifiers. Our innovative products and solutions promote healthy living, elevating the lives of consumers every day. This business unit includes Braun, PUR, Honeywell, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon brands, and this role may support one or more of these brands.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Department: Beauty and Wellness

Work Location: Boston, MA, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

Provide administrative and operational support to the Beauty Sales Team. Work closely with Sales, Channel Management, Brand Marketing, Product Innovation, Customer Service, Supply Chain, IT, and shared services resources to ensure timely delivery of sales support solutions.

• Participating in Brand Team Business Review meetings to monitor new product launches, promotional campaigns, and business updates working cross-functionally to support delivery of sales support solutions.
• Participating in Supply Team calls across Beauty brands to monitor product status changes and allocations to improve the timeliness and clarity of sales communications.
• Coordinate product transition communications for Sales and Customer Service.
• Monitor and communicate new product available-to-sell (ATS) warehouse dates, including delays and status updates.
• Support Retail Channel Managers and Prestige Trade Team in communication and distribution of pricing policy updates, promotional trackers, and customer line review schedules.
• Administrator of the NuOrder business to business order processing portal for Beauty.
• Manage the NuOrder product catalog, including new and discontinued items, product images and renders, and validation of pricing across ERP, UPP, and promotional systems.
• NuOrder user onboarding and troubleshooting. Monitoring catalog changes and order flow process issues in coordination with Customer Service, Supply Chain, and IT. Partnering with sales team members to work through customer portal issues.
• Authorized Seller Networks-Support our customer agreement process, maintaining our internal customer authorization tracker, contract storage and enforcement communications.
• Monitor the View email address on click.appcast.io inbox and coordinate timely follow-up on customer authorization requests and activities.
• Brand Protection-Administrator of the i20 portal for Beauty brands ensuring product listing information is accurate working with channel managers and external vendors to address data issues and updates.
• Creating and posting weekly UPP enforcement reports, researching to provide insight on item history and triggers. Work through enforcement decisions and action items with channel manager.
• Support Channel Management in creation and distribution of UPP pricing and promotional grids.
• Coordinate UPP enforcement communications out to customers and sales team members.
• Monitor the View email address on click.appcast.io inbox and coordinate UPP-related inquiries and actions.
• Third Party Marketplace Seller Enforcement-maintain the 3P mitigation tracker and coordinate 3P mitigation enforcement communications.
• Support 3P source investigations, test buys, cease-and-desist activities, and litigation-related coordination with appropriate internal partners.
• SharePoint Content - post sales materials and brand information to the US Sales SharePoint site, a sole source solution for up-to-date sales tools. Continually maintain quality of site contents with current sales information across all beauty brands ensuring accuracy of posted materials.
• Partner with Business Unit Go-to-Market (GTM) teams to implement improved processes to ensure best-in-class selling materials, including price lists, standard selling decks, product sheets, and brand specific selling tools as requested.
• Partner with the Prestige Trade team to track special-pack operations providing timely updates to sales.
• Support Sales and Customer Service Representatives (CSRs) with new-customer onboarding activities.

Skills needed to be successful in this role:

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Proficient in SharePoint and MS Teams administration.
• Comfortable in learning new computer software systems when training is provided.
• Detail-oriented individual with initiative, superior organizational, interpersonal and communication skills.
• Project management skills, working across many departments to obtain the information needed to meet deadlines.
• Confident decision makers and thrive in a dynamic, constantly changing environment.

Minimum Qualifications:

• High School diploma or General Equivalency diploma.
• 2+ years' administrative project management experience.
• Authorized to work in the United States on a full-time basis.

Preferred Qualifications:

• Bachelor's degree in related field.
• Knowledge of Oracle and OBI.

In Massachusetts, the standard base pay range for this role is $ 60,397.53 - $ 75,496.91 annually. This base pay range is specific to Massachusetts and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.