Technical Operations Analyst

Job Description

Job Description

We are looking for a Technical Operations Analyst to support a life insurance team in West Des Moines, Iowa through a Long-term Contract engagement. This position focuses on strengthening day-to-day operations by creating structure, improving coordination, and maintaining the processes and documentation that help the team operate efficiently. The ideal candidate is comfortable working across functions, managing multiple priorities at once, and stepping into evolving assignments with a practical, solutions-oriented approach.

Responsibilities:
• Oversee recurring operational activities that keep the team organized, aligned, and moving forward on priority work.
• Develop, maintain, and refine documentation, procedures, and governance materials to improve consistency and team effectiveness.
• Partner with stakeholders across business and technical groups to coordinate deliverables, resolve blockers, and support smooth execution.
• Track operational metrics, dashboards, and reporting to provide visibility into performance, risks, and progress.
• Help identify process gaps and recommend improvements that reduce inefficiencies and strengthen operational controls.
• Support management of operational initiatives by balancing short-term assignments with longer-running efforts across the team.
• Contribute to risk awareness by monitoring operational issues and helping maintain sound reporting and control practices.
• Assist with budget-related tracking, coordination activities, and other administrative operations that support team objectives.• 3+ years of experience in business analysis, technical operations, or a related operational support role.
• Demonstrated success improving processes and bringing structure to ambiguous or changing work environments.
• Experience collaborating across multiple functions and building productive working relationships with diverse stakeholders.
• Strong organizational and execution skills with the ability to manage parallel assignments and shifting priorities.
• Familiarity with operational dashboards, metrics, reporting, and governance practices.
• Working knowledge of operational controls, risk management, and procedure development.
• Background in the insurance industry, preferably within life insurance, is preferred.
• Clear communication skills with the ability to document processes and coordinate effectively across teams.