KEY HOLDER

Key Holder

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

Essential Duties And Responsibilities

Consistently achieves or exceeds monthly sales and KPI goals

Actively develops new clients by finding new ways to enhance and develop business

Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients

Effectively captures client data for connecting with clients and building relationships

Completes outreach to connect with clients on a regular basis

Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends

Upholds all brand values and relationship values

Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business

Follows through and accomplishes multiple projects and store priorities in a timely manner

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients

Acts as the manager on duty when scheduled, to support all business functions

Ensures accuracy of all POS procedures

Understands and performs all POS functions accurately, professionally and within Company guidelines

Opens and closes the store - performing all tasks to Company standard and compliance

Resolves client issues and requests in an efficient manner and with a sense of urgency

Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed

Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards

Demonstrates high level of quality in work, attendance and appearance

Actively contributes to non-selling activities and loss prevention initiatives

Actively participates in Monthly Touch Bases

Attends all required Store Meetings

Maintains standards of store cleanliness and organization

Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines

Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

Assists to ensure accuracy of Company in store promotions and merchandise markdowns

Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving

Assists in maintaining compliance to all Company Policies & Procedures

Additional Responsibilities:

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

Demonstrates high level of quality work, attendance and appearance

Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

Additional responsibilities assigned by supervisor related to your position/department

Less than 20% travel may be required as necessary

Ability to be flexible and willing to work extended hours when necessary

Supervisory Responsibilities

This position does not have supervisory responsibilities

Organizational Relationships

Interacts with all levels throughout organization including customers, employees and outside vendors

Minimum Qualifications

The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.

Competencies:

Leadership

Motivator

Results Orientated

Communication

Client Focus

Teamwork

Optimistic

Honest and Integrity

Professionalism

Adaptability

Embraces Change

Solutions orientated

Thoroughness

Organization

Education/Experience:

2 - 5 years retail sales experience

Luxury experience preferred

Exemplary selling and clienteling skills

Computer skills: Word, Excel, Microsoft Outlook and POS systems

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Standing, walking and squatting the majority of the works shift

Ability to climb ladders or stairs (depending upon store design)

Required to carry garments and packaging up to 40 pounds

Moderate: Mostly standing, walking, bending, frequent lifting

Work Environment:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

Majority of shift requires client interaction

Ability to work varied hours: nights, days and weekends to support the business needs

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.