Learning & Development Specialist

Overview Learning & Development Specialist — Full Time — Orlando, FL, US EmpiRx Health is a clinically driven pharmacy benefits management company focused on value-based care. Our pharmacists and clinicians center on health outcomes, delivering tailored strategies for clients and members. Our AI-powered pharmacy care platform, Clinically™, supports high-quality pharmacy care to clients and their members, while helping reduce prescription drug spending. Who We're Looking For The Training & Development Specialist designs, develops, and delivers training programs for new hires and current employees across multiple departments. This role ensures employees receive comprehensive, high-quality training that builds skills, improves performance, and supports organizational goals. It also includes a technical-writing component. The ideal candidate is highly organized, able to manage multiple projects, and skilled in creating training materials such as presentations, assessments, and e-learning content. This position supports training for both hourly and salaried employees, including leadership development and training for people managers. What You'll Do Key Responsibilities Deliver engaging, interactive training sessions using instructor-led, virtual, and e-learning formats. Lead onboarding training for new hires and ongoing development for existing employees. Deploy post-training surveys and analyze feedback to measure program effectiveness. Facilitate leadership development programs for supervisors and people managers. Adapt facilitation style to meet the needs of both hourly and salaried employee groups. Content Development & Technical Writing Create and update training materials, including presentations, manuals, job aids, assessments, and e-learning modules. Develop clear, user-friendly technical documentation such as user guides, release notes, and system process documentation. Translate complex or technical concepts into accessible, easy-to-understand learning content. Build new training materials to support company-wide initiatives, new products, and process changes. Maintain consistent formatting, tone, and quality standards across all training and documentation assets. Learning Operations & Systems Support Manage user accounts and provide troubleshooting support for learning systems and platforms. Maintain accurate training records, attendance logs, and performance reports for compliance and tracking. Coordinate scheduling, logistics, and communication for training sessions across departments. Partner with cross-functional teams to gather information and ensure training content reflects current processes and tools. Monitor and apply industry best practices, emerging technologies, and modern learning methodologies to continuously improve training programs. Continuous Improvement & Collaboration Evaluate training outcomes and recommend enhancements to improve learner engagement and performance. Support the development of career pathways, competency models, and skill-building initiatives. Contribute to a culture of learning by promoting training opportunities and encouraging employee development. What You Need Education, Experience and Skills Required Qualifications: Bachelor’s degree in Business Administration or related field, or equivalent combination of education and experience. Strong facilitation skills, with the ability to lead engaging in-person and virtual sessions. Exceptional attention to detail. Ability to manage tight deadlines, shifting priorities, and multiple concurrent projects in a fast-paced environment. Clear, proactive communication and collaboration. Passion for teaching, developing others, and creating meaningful learning experiences. Curiosity and growth mindset. Strong organizational skills with the ability to structure information for learners. Comfort working independently and as part of a team. Enthusiasm for learning new tools, systems, and technologies. Preferred Qualifications: Formalized training or facilitation experience. Experience creating training content, documentation, or instructional materials. Demonstrated ability to present information clearly in virtual and in-person settings. Work Environment In Office/Orlando FL Benefits And Perks Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program. Equal Opportunity EmpiRx Health is an Equal Opportunity Employer. We embrace diversity and inclusion and are committed to building a team as diverse as the world we serve. Note: This job description is a general outline of responsibilities and qualifications. Additional duties may be assigned. #J-18808-Ljbffr