Training Manager

At SORA Partners the training manager ‘s job is to create strategies to improve employee skills and executive a plan to ensure performance, consistency, and quality of work. They do this by identifying training needs, developing training plans/curriculum, and implementing training methods . Training managers also oversee the training staff, manage/coordinate travel with budget constraints, build ongoing training materials to enhance team skills, and stay up to date on training trends.

This position is remote, but we would prefer someone who lives near a major airport in case of travel needs.

RESPONSBILITIES

Identify training needs for each solution we offer which includes, but is not limited to: POS systems, IT services, SERVD platform, FSL, Halo, and tools used in the daily life of our field resources.

Conduct new hire onboarding/ramp training for POS

• Build consistent training methodology
• Present materials to new hires during their onboarding class time in Orlando and/or remotely
• Be clear and concise in presenting information to the class
• Make sure content covers all aspects of the role – Toast/Other POS, Tools, Company policies (How do I request time off, submitting expenses, etc) and software (Halo and FSL-Salesforce)
• Reviews all new hire tools to ensure they are ready to be productive members of the team.

Monitor and maintain the Ramping period and schedules for new tech hires with periodic quizzes and knowledge checks to ensure content is being learned.

Communicate throughout the ramping period : arrange shadowing/mentor techs and tech managers for updates on progress of new hires.

Conduct a hand off , using a clearly-defined set of standards, for each new tech, starting from onboarding/ramping to solo, with tech’s manager.

Evaluate employees to identify process inconsistencies and assess their training needs.

Identify product specialists in each market for each POS system offering, help foster and improve their skills.

Continually analyze the organization’s goals and determine how to align training and mission with a keen eye on profitability.

Develop and implement detailed training plans and documentation.

Create tailored training plans that use training seminars, interactive learning exercises, and training manuals. Research and plan programs that will prepare employees for their next career steps.

Teach training methods to market product specialists and coordinate their training and monitor their progress and effectiveness.

Monitor training effectiveness and develop KPIs to improve.

Track training and development progress, and measure the impact on employee performance.

Keep up with Breadbox progress for all techs working on ToastPOS.

Develop ongoing education and training for Non-Toast POS.

Develop, with the assistance of the CSM, a Call Center specialist training program

• Phone system basics
• Proper answering and querying of customer
• Creating ticket and steps to close the ticket (Halo)

Prepare budgets for training programs and workshops. Preference is that you will conduct day long training sessions on weekends.

Stay updated on training trends

Maintain in-depth knowledge of all current and new systems and applications.

Review and select training materials from our vendors. Update training programs to ensure they are relevant and impactful to our team’s ability to deliver superior services.

Conduct weekly ongoing education classes for all team members. (Keep attendance)

Identify training needs according to needs and priorities of the business

Present results and objectives in company meeting to leadership.

Build weekly Kahoots/Quizzes (both fun and educational)

Be a leader and continuously improve your professional skills , with a focus on mastery of subject matter and team learning.

Sales enablement/Solutions assistance by working with the Sales team to ensure they are properly supported on sales opportunities.

EXPERIENCE

Self-manages workload to meet deadlines and prioritize accordingly.

Technical presentation and communication skills

Detailed oriented and analytical

Strong team player but a self-starter

Strong technical, analytic, and problem-solving skills

SORA Partners is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive environment for all employees.