Account Engineer, Fire & Natural Hazards

Job Description:

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Overview

The Chemical Operation’s Account Engineering Department in Norwood has an immediate opening for a dynamic Account Engineer (AE). This position is for AE I with a Fire & Natural Hazards specialization but, depending on the level of candidate's skill and experience, this position may be eligible for alignment to AE II or Senior AE.

Account Engineers for Chemical Operations provide valuable support and guidance to clients in the chemical industry whose operations range from fine chemicals to petrochemicals. With a global territory, Chemical Operations has challenging and complex processes to understand and assess, which will continue your Specialty Industries development. The AE candidate will need to understand our clients’ businesses, apply our Client Service Process to create true value and develop long term partnerships with key stakeholders in our client’s organization. 

The AE candidate will need to develop a deep understanding of our clients' business, operations, and exposures to evaluate the nature, probability, and magnitude of loss potentials and build client-specific risk improvement strategies that clearly demonstrate FM's value-add. These assessments must be communicated effectively to ensure clients understand the hazards and the risk to their business. By aligning FM products and services to each client's unique needs and partnering with Account Managers to produce cohesive, client-facing deliverables, the AE will reinforce a tailored account strategy and the tangible value FM brings to each client's organization. Critical to the role is the ability to influence key stakeholders so they become more resilient against hazards and exposures, ultimately developing into a trusted advisor through sustainable risk improvement, strong communication skills, engineering expertise, and business acumen. Equally important is excellent internal communication to Account Managers, underwriters, and senior leaders so that critical insurance decisions can be made and long-term client partnerships can thrive. 

This is an office-based position in Norwood, Massachusetts. Moderate to heavy travel is expected as our clients have a global footprint. Relocation might be considered.

Responsibilities

• Evaluate location data, identify hazards and deficiencies to deliver focused risk improvement solutions to reduce exposures. 

• Utilize Operating Standards, Data Sheets and guides to provide risk guidance and implement best practices. 

• Effectively manage FM engineering resources to meet company & individual client needs 

• Accurately assess and evaluate global risk information to obtain a competitive advantage for our clients, prospective customers and FM. 

• Manage global engineering consistency on an account basis. 

• Obtain client/prospect understanding and agreement on the key hazards and the corporate impact of the exposures. 

• Consistently achieve risk improvement on a corporate basis. 

• Effectively manage change with corporate clients. 

• Manage the client engineering relationship. 

• Consistently illustrate value-added differential of FM engineering to our corporate client/prospect. 

Qualifications:

• Bachelor’s degree in chemical engineering or a closely related physical engineering field of study 

• Minimum of 4 years experience in a specialty industry such as chemical, nuclear, or mining 

• Minimum of Senior Consulting Engineer and Industry Specialist in the Chemical Industry. 

• Experience applying components of process safety or Process Safety Management 

• Experience preparing engineering reports and loss expectancy analyses in support of risk improvement initiatives 

• Experience assessing and providing recommendations to strengthen risk management structures, with a focus on property loss prevention and organizational communication 

• Experience evaluating risk against FM property loss prevention data sheets 

• Must possess a solid knowledge of Chemical Industry processes including, but not limited to, fire and explosion risk hazards. 

• Ability to analyze complex data to develop accurate risk assessments and client-focused risk improvement plans demonstrating our added value.

• Ability to balance attention to detail with focus on organizational objectives. Proficiency in computer skills and basic knowledge of insurance concepts. Organizational, problem-solving, decision-making, consulting, and teamwork skills are needed to succeed in our collaborative structure. 

• Excellent written, presentation and interpersonal communication skills, together with good cultural awareness. 

• Ability to work effectively in a team and as an individual, acting upon your own initiative is essential. 

• Ability to demonstrate a proactive and decisive approach to problem solving and be able to balance the drive for results with good attention to detail. 

• Communication, negotiation, and interpersonal skills are a must. 

• Servicing clients based over a wide geographic territory; significant travel may be involved depending on the client’s asset portfolio. 

The hiring range for this position is $98,000 to $141,000. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM ’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work and time off, including vacation and sick time. ​

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FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.