CUSTOMER SERVICE REPRESENTATIVE 2

Customer Service Representative 2

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

DES is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 with the Rehabilitation Services Administration (RSA). This position is responsible for greeting visitors, answering phone calls, and referring callers to the appropriate staff, providing customer service and information about RSA programs, maintaining the front desk, interview rooms, and resource room. Additional responsibilities include ordering office supplies, maintaining state vehicles, processing travel claims, completing meeting minutes, and assisting the program supervisor with hiring, as well as entering client information into the case management system, scanning documents, and assisting counselors in following up with clients.

Job Duties: Essential Duties and Responsibilities include but are not limited to:

• Greet visitors, provide customer service, maintain the front desk, interview rooms, and resource room.
• Answer phone calls and refer callers to the appropriate staff, provide information about RSA programs, assist with walk-ins and client appointments, and notify staff of their arrival to the office.
• Prepare outgoing correspondence, assist with distributing and compiling office reports, update huddle board metrics, and process incoming mail and outgoing mail.
• Enter client information into the case management system, scan documents into the case management system, and assist counselors with following up with clients.
• Order office supplies, maintain state vehicles, process travel claims, complete meeting minutes, and assist the program supervisor with hiring.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

- Program rules, policies, customer service principles, and related procedures

- The English language, including grammar, spelling, and effective communication

- Administrative procedures, including office systems, file management, and computer software such as Microsoft Office Suite, internet applications, and email

Skill in:

- Active listening and effectively communicating with others

- Gathering information, maintaining case files, and completing complex reports

- Critical thinking and problem-solving

Ability to:

- Operate standard office equipment efficiently

- Communicate effectively and demonstrate strong reading comprehension

Pre-Employment Requirements:

- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.

- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Affordable medical, dental, life, and short-term disability insurance plans

- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans

- 10 paid holidays per year

- Paid vacation and sick time

- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.

- Deferred compensation plan

- Wellness plans

- Tuition Reimbursement

- Stipend Opportunities

- Infant at Work Program

- Rideshare and Public Transit Subsidy

- Career Advancement & Employee Development Opportunities

Contact Us: For questions about this career opportunity, please contact Anthony Haeg at View phone number on click.appcast.io or email View email address on click.appcast.io.