ServiceNow Senior Platform Engineer

JOB SUMMARY

The Senior Platform Engineer is responsible for the reliability, performance, scalability, and technical integrity of the ServiceNow platform. This role ensures the platform can support growing demand for automation, service visibility, governed workflows, and engineering enablement without creating instability or excess operational risk. The Senior Platform Engineer focuses on the platform itself as a product, improving standards, runtime behavior, engineering discipline, and long-term sustainability.

Key Responsibilities

Platform Reliability & Performance Engineering

• Optimize platform performance for high-volume workflows, large data sets, and expanding automation demand.
• Identify and address runtime bottlenecks, performance constraints, and supportability risks.
• Establish engineering practices that improve stability under production load.

Platform Standards & Engineering Guardrails

• Define and enforce technical standards for maintainable, upgrade‑safe platform engineering.
• Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams.
• Reduce customization sprawl by promoting sound platform design and architectural discipline.

Release, Delivery & Environment Engineering

• Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency.
• Improve release predictability and reduce implementation risk through better engineering controls.
• Partner with teams to ensure delivery practices support both speed and long‑term maintainability.

Operational Resilience & Observability

• Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier.
• Use operational data to identify patterns that affect platform reliability, user experience, or delivery quality.
• Support resilient engineering responses to incidents, degradation, or scaling pressures.

Technical Debt & Platform Sustainability

• Prioritize remediation of design choices, customizations, and legacy patterns that create long‑term risk or constrain scale.
• Guide teams toward implementations that improve the durability and extensibility of the platform over time.

Required Qualifications

• 15+ years’ experience in IT industry
• 10+ years' experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms.
• Strong understanding of performance optimization, engineering standards, release practices, and operational resilience.
• Hands‑on experience improving maintainability, scalability, and observability in complex environments.
• Proven ability to balance delivery speed with control, supportability, and long‑term platform integrity.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA.

Preferred Qualifications

• Bachelor's Degree preferred.
• Experience supporting service‑centric or Service‑Aware operating models.
• Familiarity with platform lifecycle management, observability practices, and engineering governance.
• Background in highly regulated or high‑availability environments.
• Relevant engineering or platform certifications.

Certifications

• Relevant engineering or platform certifications.