Customer Service Specialist 1

At ALS, we encourage you to dream big.

When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.


The role

The primary purpose of this role is to provide responsive customer support while assisting with order processing, client inquiries, complaints, quotes, contracts, and administrative activities. This role serves as a key liaison between customers, the Sales team, laboratories, and other internal departments to ensure orders and projects are processed accurately and efficiently.

Specific Responsibilities:

• Perform data entry for purposes such as processing orders, accessing previous orders and special
  orders, providing customers with current prices and research any other inquiries as requested.
• Assist with customer problems such as missed shipments, backorders and continually strive for prompt resolution.
• Log customer feedback and/or complaints on the Service Improvement site and initiate investigation into complaints. Communicate with the lab when complaints relate to poor and/or incorrect results.
• Respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
• Assist with administrative tasks such as coordinating special orders, preparing and sending quotes, typing correspondence and preparing marketing materials.
• Assist with on-boarding of new clients.
• Conduct regular contract review for existing clients.
• Process all phone, fax, mail, e-mail, drop shipments and verbal orders from customers.
• Assist the ALS Sales team by maintaining documents required for proposals and bids.
• Follow up with clients regarding details of the approved projects.
• Liaise with other departments and laboratory locations.
• Other duties as assigned.

Required Knowledge, Skills & Abilities:

• Proficient verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient computer skills, specifically Microsoft Office.
• Must be able to initiate corrective action without prompting and assist co-workers whenever necessary in order to meet deadlines.
• Must be able to effectively perform duties under pressures arising from large sample volumes and short turn-around times.
• Must be able to work independently with minimal supervision.

Required Qualifications

• High school diploma/GED required.
• Bachelor's degree in communications is preferred.
• 0 - 3 years of laboratory experience is preferred.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.


At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.


We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.


ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.


Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.