Onsite Job :: Application Support Executive :: Morristown, NJ

Application Support Executive Payment Location: Morristown, New Jersey - 100% ONSITE Duration: 6 months Skills: Microsoft SQL Server 2019~Commercial Banking SolarWinds Experience Required: 6-8 Years Role Descriptions: Incident Management: Monitor and resolve issues in payment applications (e.g., payment gateways, POS systems, card processing platforms) to ensure minimal downtime and adherence to SLAs. Technical Support: Provide L2/L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks (e.g., Visa, Mastercard, Amex), acquirers, and issuers. Payment Card Cycle Support: Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards. Disputes & Chargebacks: Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visas TCR, Mastercards dispute resolution). Fraud Management: Monitor and analyze transaction patterns using fraud detection tools; support fraud prevention measures like tokenization, 3D Secure, and risk scoring systems. System Maintenance: Perform updates, patches, and configurations for payment applications, ensuring security, PCI DSS compliance, and optimal performance. Troubleshooting: Analyze logs, debug code, and perform root cause analysis for issues in payment workflows, including ISO 8583 message processing, EMV transactions, and fraud alerts. Collaboration: Partner with development, QA, infrastructure, and fraud teams to resolve issues, deploy fixes, and implement system enhancements. Customer Support: Communicate with internal teams and external clients (e.g., merchants, banks) to resolve payment, dispute, or fraud-related queries promptly. Monitoring & Reporting: Use tools like Splunk or Dynatrace to monitor transaction success rates, system performance, and fraud trends; generate reports for stakeholders. Documentation: Maintain detailed records of incidents, resolutions, dispute cases, and system configurations for compliance and knowledge sharing. Process Improvement: Identify opportunities to streamline payment processes, reduce chargeback rates, and enhance fraud detection through automation or system optimizations. Compliance & Security: Ensure adherence to payment industry standards (e.g., PCI DSS, EMV, PSD2, GDPR) and implement security practices to protect cardholder data. Required Skills /Qualifications: - 6-8 years in application support, with 5 years in the payment industry, specifically in credit/debit card processing, disputes, and fraud management. - Proficiency in troubleshooting applications built on Java, .NET, or Python. - Strong SQL/Oracle skills for querying transaction and dispute data. - Expertise in APIs, web services (REST/SOAP), and middleware (e.g., Kafka, RabbitMQ). - In-depth knowledge of payment protocols (e.g., ISO 8583, SWIFT) and EMV standards. - Comprehensive understanding of payment card lifecycle: authorization, clearing, settlement, and reconciliation. - Expertise in credit/debit card processing, including acquirer/issuer workflows and card network operations. - Experience with dispute resolution, chargeback processes, and card network regulations. - Familiarity with regulatory standards (e.g., PCI DSS, PSD2, GDPR). - Strong analytical, communication, and collaboration skills; ability to handle high-pressure scenarios. - Proficiency with ITSM tools (e.g., ServiceNow, Jira), monitoring platforms, and fraud analytics tools. - Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization (e.g., Docker, Kubernetes). - Knowledge of fintech innovations, mobile payments, or blockchain-based payment syste SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionallypassing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.bfb3568a-762b-4989-884b-a9682aa104ca