Program Specialist

Disability Insurance Specialist

This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the department and is subject to change as business needs arise.

Disability Insurance Specialist I Under close supervision of the Disability Insurance Field Office Manager or Field Operations Division Manager, the incumbent develops analytical skills; participates in policy and procedure formulation; gathers and analyzes data; consults with field and other departmental personnel in securing and disseminating necessary information; prepares reports and correspondence on technical Disability Insurance issues, problems and concerns; works on the development of guidelines, training courses, and other tools and materials to assist Disability Insurance office management in the administration of the Department's Disability Insurance program; and may serve as a specialist in analyzing performance measurements and recommending solutions to performance issues. The incumbent may be used in the field offices (FO) to act in a lead capacity and train, monitor, and advise staff on office operations.

Disability Insurance Specialist II Under minimal supervision of the Disability Insurance Field Office Manager or Field Operations Division Manager, the incumbent performs the more difficult and complex technical work and analysis; may be assigned total responsibility for a specific project having regional or statewide impact; formulate policies and procedures and make recommendations to management on the full range of Disability Insurance issues, problems, and concerns, and prepare reports and correspondence in these same areas. As a technical expert in a particular program area, may act in a consulting capacity to the field and other departmental staff by providing problem-solving advice and program information; and may have regional or statewide responsibility for coordinating activities in a particular program or program area ensuring consistent application of policies, procedures, and standards. The incumbent provides support and guidance to Field Office staff as a Single Point of Contact (SPOC) for all new IT applications deployed for Field Office use. As a program specialist, may provide assistance to lower level specialists by responding to technical questions; providing feedback on assignments, and instructing them on data collection, information gathering and dissemination, report and correspondence preparation, and other aspects of program support work.

This position allows for a hybrid telework schedule, which is subject to change under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California in order to telework. Employees may be required to report to their headquarters office as needed for operational needs, required scheduled in office days associated with the hybrid schedule, and other activities including but not limited to new employee training.

Position exists at: 2 MacArthur Place, Suite 400, Santa Ana, CA 92707. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please visit the California Department of Human Resources (CalHR) website.