Relief Specialist ( Norfolk / Virginia Beach )

Relief Specialist

The Relief Specialist is responsible for providing essential support across multiple areas within the Credit Union, including Teller, Vault Teller, Lead Teller, and Member Services. This role ensures that Credit Union branches maintain smooth operations by filling in for staff in various functions as needed. The Relief Specialist serves as a key point of contact for members, providing exceptional service, addressing inquiries, resolving issues, and assisting with financial transactions. This position requires flexibility, a strong understanding of Credit Union services, and the ability to adapt to different roles as needed.

ESSENTIAL FUNCTIONS AND SUPPORTING DUTIES

• Serves as a liaison between the member and the credit union. This is accomplished by greeting and welcoming credit union members and visitors in a professional and timely manner; providing information to current as well as prospective members on membership eligibility, account types, loan products and any other services the Credit Union offers.
• Responds to members' requests, problems and concerns and/or directs them to the appropriate person for assistance. This is accomplished by providing information in-person, via email, other written correspondence, and over the telephone to future and current members regarding credit union services or policies, handling requests from members for transfers of shares to loan payments, share withdrawals, check requests, share certificate transactions, line of credit advances, and any other requests received from members.
• Opens new accounts and answers any members' questions regarding existing accounts. This is accomplished by providing members with all necessary information for membership, informing members of various account options and credit union services, assisting members in opening an account(s) to best meet their needs, and answering any inquiries regarding existing accounts. Processes and maintains members' loan requests. This is accomplished by providing information regarding first mortgage loans and applications; conducting the following for second mortgage and loan products: interviewing loan applicants, explaining conditional loan approvals and denials, reviewing loan applications, processing loan requests according to approval and/or loan stipulations with the respective interest rates and terms, contacting members to follow up on loan requests, educating members on Loan Protection Products and action steps, and quoting total loan payments to include Loan Protection Products.
• Accurately process member transactions including deposits, withdrawals, loan payments, and negotiable instruments. This is accomplished by ensuring all cash handling and financial transactions are processed with accuracy, inspect and verify cash and other negotiable instruments for deposit and the end-of-day balancing. Maintain a clean, organized, and secure work area. Adhere to security protocols when logging in/out of the workstation, securing cash, and ensuring supplies are stocked.
• Cross-selling other products and services. This is accomplished by listening to members to best anticipate their needs, and then informing members of any products

QUALIFICATIONS:

Required Education: A high school degree or equivalent.

Required Experience: Cash handling and customer service experience. financial transaction processing.

Preferred Experience: Financial transaction processing or banking is preferred.

Skills/Abilities:

• Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Ability to quickly learn and adapt to various Credit Union functions and services.
• Highly organized and detail oriented.
• Strong communication and interpersonal skills with the ability to build relationships with members and staff.
• Professional demeanor and appearance, with the ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and as part of a team to meet branch goals and objectives.

Other Requirements: Must provide one's own mode of transportation for employment purposes. Must transport oneself to all locations of Credit Union business. Must maintain one's own automobile insurance. Must sustain a valid driver's license and a good driving record; provided by the Department of Motor Vehicles.

This job description is not an all-inclusive list of all the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.