Veterinary Client Service Representative

Veterinary Client Service Representative

Tampa Bay Veterinary Specialists & Emergency Care Center, a Thrive Pet Healthcare partner, is seeking a motivated Veterinary Client Service Representative to join our growing team. At Tampa Bay Veterinary Specialists, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

As a Veterinary Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Our Client Service Representatives will answer and triage phone calls from clients, schedule appointments and procedures, check in clients, monitor flow, manage record requests, process payment transactions and more!

Experience & Skills Requirements:

• Experience in a veterinary setting strongly preferred
• 2+ years of client service representative experience required
• High school diploma or equivalent
• Empathy, compassion and a genuine love for animals
• Excellent communication, organization, and problem-solving skills

Role Responsibilities:

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Assist clients with checking in, scheduling appointments and processing payments
• Maintain a clean and welcoming reception area
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Be willing to guide, mentor and support fellow team members.

Provide your best care with more bridges and less barriers.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care. Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions all while having plenty of fun along the way. We nurture pets & people through meaningful relationships and exceptional pet careand we are united by a shared set of values.

• Service delivering exceptional service
• Empathy leading with care
• Accountability achieve meaningful outcomes
• Joy be a source of light
• Exploration learn to fuel growth
• Team connect for success