Office Administrator

Express Delivery Associates is a leader in the logistics industry providing final mile delivery services and we continue to grow thanks to the experience and excellent customer service of our staff.


Position Summary:

The Logistics Office Administrator is responsible for coordinating daily driver schedules, managing delivery routes, and ensuring timely, accurate communication between drivers, customers, and internal teams. This role plays a critical part in maintaining operational efficiency, resolving delivery issues, and ensuring compliance with company and regulatory requirements.

(Logistics Dispatch Office Administration Preferred)

Key Responsibilities:

• Schedule, assign, and monitor daily delivery routes for drivers to ensure timely and accurate deliveries.
• Serve as the primary point of contact for drivers, addressing questions, route changes, and delivery updates.
• Communicate proactively with customers regarding delivery status, delays, or special instructions.
• Maintain accurate dispatch logs, driver records, and delivery documentation in company systems.
• Coordinate with warehouse staff to ensure orders are staged and ready for dispatch.
• Monitor GPS tracking systems to ensure efficient route management and compliance with driving hours.
• Address and resolve operational issues quickly to minimize disruptions.
• Assist in onboarding new drivers, including providing route training and ensuring completion of necessary forms.
• Support compliance with DOT and safety regulations by maintaining accurate records and reporting requirements.
• Prepare and submit operational reports to management as required.

Requirements

Qualifications :

• High school diploma or equivalent
• Previous experience in dispatch, logistics, or transportation administration required.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and problem-solving abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and dispatch/logistics software.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Knowledge of DOT regulations and transportation compliance is a plus.

Work Environment:

• Office-based role with frequent communication with drivers, customers, and warehouse staff.
• May require occasional overtime or weekend work to meet operational needs.

Physical Requirements:

• Ability to sit and work at a computer for extended periods.
• Light lifting of office materials and supplies may be required.

Office Administrator benefits include the following.

• Excellent base wage
• Insurance available 1st of month after 30 days; Retirement plan available 1st of month after 90 days; Retirement match provided after 1 year
• Affordable Medical, Dental and Vision Insurance.
• Company provided life insurance and additional voluntary life insurance available.
• Company provided short- and long-term disability.
• Excellent 401k match of 100% on first 3% then 50% on next 2%