Customer Service Specialist

Job Description

Job Description

GENERAL PURPOSE:

Support the Corporate Account Lead and our most complex and demanding customers by providing excellent customer service – entering orders, answering emails, running reports, fixing pricing errors, updating order guides and loading pricing.

WHAT YOU'LL DO:

• Work cross functionally to develop price lists and order guides, provide updates to customers and internal constituents. Proactively identify issues with orders and address and or add items as necessary.
• Act as part of a team working with the sellers, managers and other customer support on the team and backup others as required/needed.
• Maintain and update Standar Operating Procedures as required/necessary.
• Ability to identify items/issues that should be escalated.
• Perform new account setup tasks: updating Location information, updating or creating order guides.
• Participate in team conference calls ensuring new processes are understood and included in SOPs.
• Ensure Month end pricing updates occur and are accurate.
• Develop relationships with Category to support product assortment and substitution requests/recommendations.
• Respond timely to member/customer updates and requests: Order Guides, pricing, item adds, location changes etc.
• Provide web order entry support to customers
• Ensure Month End Processes are completed.
• Ensure proper Distributor assignment and resolve or escalate discrepancies that arise.

WHO YOU ARE:

• Solid customer service, problem-solving, and interpersonal skills
• Able to work with a team and receive direction and feedback from others

• Positive team player

• Detail-oriented and capable of multi-tasking
• Excellent oral and written communication skills
• Strong keyboarding skills

WHAT YOU'LL NEED:

• Minimum of 1 year customer service experience.

• Bachelor's degree preferred or equivalent to 1 year of work experience

• Basic level skills in Microsoft Excel, Word, and Outlook
• 1 years of experience working in SAP or similar ERP systems and with EDI transactions

WHAT WE OFFER:  

• Competitive compensation 
• Medical, dental, & vision coverage 
• Generous PTO policy 
• Summer/Flex Hours all year round 
• Learning & Development Opportunities 
• Progressive Wellness Program 
• 401k matching program 
• Generous Profit Sharing contribution 
• FUN work environment with many company sponsored events

OUR CULTURE & WHAT MAKES US DIFFERENT  

• Our Values are the strategic principles that guide the company and our associates. Commitment to Excellence, Adaptability, Collaborative Relationships and Integrity serve as our cultural cornerstones and are integrated into every action taken or decision made across the organization.

INNOVATION IS IN OUR DNA  

• We don't just welcome new ideas - we thrive on them. Our team stays ahead of the curve with the latest data, technologies and best practices.

GROWTH MINDSET

• We believe in continuous learning. Whether it's attending tech conferences, taking courses, or exploring new tools, we invest in your 

WORK-LIFE HARMONY

• We understand that brilliant solutions come from refreshed minds. Enjoy flexible working arrangements and a culture that respects your personal time

WHAT OUR EMPLOYEES SAY:  

“Teamwork and collaboration are key factors to success at NETWORK. The learning is constant; every single day is different than the previous day and you are always exposed to new challenges. The entire NETWORK team strives to be the best for each other and our many customers.”  

– Current NETWORK Associate

The Anticipated Base Salary Range for this position:

$50,000 - $60,000

Network has established a salary range for this position based on a combination of market data, industry standards and specific requirements of the role. The actual starting salary will vary based on applicant's location, education, experience, skills and abilities.

In addition, to base salary, Network associates are eligible for a comprehensive benefits package, which includes health insurance, retirement contributions, opportunities for career growth and professional development. Our compensation package is designed to reward both individual contributions and team success. ensuring that we attract and retain top talent.

Our PEOPLE and CULTURE are the most important ingredient for our success at NETWORK . That’s because constant feedback is in our DNA and HOW you do it is as important as WHAT you do. 

NETWORK is proud to be an equal opportunity employer. We are committed to creating a diverse workforce.