Insurance Claims Billing/Job File Coor

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Do you love helping people through difficult situations?
Then don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!
We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO®Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.
Primary Responsibilities
Monitor job file status
Maintain job file WIPs
Monitor and ensure client requirements are followed
Review and validate initial field documentation
Create preliminary estimate
Daily job file coordination and communication
Maintain internal and external communications
Prepare job file reports
Complete and review job file documentation for final upload and the audit process
Perform job close-out
Assist other departments, as needed
Manage crew scheduling
After-hours on call phone rotation participation
Position Requirements
2+ year(s) of administrative or office-related experience
Experience with writing estimates, job file processes, and quality assurance a plus
Experience in service industry environment a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multitask
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Google Workspace
Ability to learn new software, including Xactimate® and proprietary software
Minimum of HSD/GED preferred
Ability to successfully complete a background check subject to applicable law
Hours
7:30am-4:30pm M-F, flexible to work overtime when required
Job Type: Full-time